Jillian Freedman
Redondo Beach
Summary
Service-driven professional with a strong background in client relations, customer service, and fast-paced environments. Known for building rapport quickly, anticipating client needs, and delivering polished, detail-oriented service. Experienced in managing high expectations while maintaining professionalism, discretion, and adaptability. Excited to bring a hospitality-focused mindset, strong communication skills, and commitment to safety to a flight attendant role where exceptional passenger experiences are the standard.
Overview
5
5
years of professional experience
Work History
Territory Practice Success Manager
BTL Industries
Los Angeles, California
02.2025 - 01.2026
- Supported 100+ high-value physician and practice accounts across Los Angeles, contributing to a top-ranked (#1 West) territory and two consecutive President’s Club wins
- Led 50+ in-practice clinical and marketing trainings, partnering with physicians and staff to improve device utilization, optimize consultations, and increase patient conversion
- Delivered hands-on, on-site training for providers and office teams, strengthening consultation confidence and standardizing patient education across diverse practice environments
- Analyzed utilization and performance reports to identify growth opportunities and refine strategy, driving an average 15–20% month-over-month increase in device usage across supported accounts
- Played a key role in territory expansion and new account onboarding, providing end-to-end training, launch support, and post-implementation follow-up to accelerate adoption and long-term success
Clinical Sales Specialist
Celluma Light Therapy by BioPhotas, Inc
Tustin, California
01.2024 - 02.2025
- Drove sales growth through effective client management and strategic territory planning, resulting in a 23% increase in territory expansion
- Delivered in-depth product demonstrations and clinical training sessions on light therapy technologies to healthcare professionals, enhancing product adoption and usage
- Developed and maintained strong relationships with key accounts, contributing to a 123% achievement of my sales quota
- Conducted market research and analyze sales data to identify trends and opportunities, informing strategic decisions and sales tactics
- Collaborate with the marketing team to create and execute targeted campaigns and educational materials, boosting brand awareness and engagement
- Maintained a high standard of integrity by ensuring transparent communication with clients and addressed their concerns promptly, leading to an 21% increase in customer retention
- Worked with potential customers to understand their needs and match them with 18 different potential product offerings
Surgical Sales Coordinator
Carmel Valley Facial Plastic Surgery
05.2021 - 01.2024
- Consistently achieved and exceeded sales quotas for 2.5 years, demonstrating strong performance and reliability in a high-stakes environment
- Initiated contact with new leads, patients, and referrals throughout all phases of the patient experience
- Developed and converted potential candidates into patients for functional and aesthetic plastic surgery by reaching out to 30+ prospects per day
- Booked patients through extensive phone conversations and live consultations
- Used strong negotiation and closing skills to overcome objections in a face-to-face or virtual consultative environment
Education
Bachelor's degree - Public Health - concentration in Medicine Sciences
UC San Diego
La Jolla, CASkills
- Luxury Client Service & Hospitality
- VIP Client Relationship Management
- Safety Awareness & Regulatory Compliance
- Exceptional Verbal & Written Communication
- Attention to Detail
- Adaptability in Fast-Paced Environments
- Problem Solving Under Pressure
- Team Collaboration
- Professional Presence & Brand Representation
- Discretion & Client Confidentiality
- Travel Logistics Coordination
Timeline
Territory Practice Success Manager
BTL Industries
02.2025 - 01.2026
Clinical Sales Specialist
Celluma Light Therapy by BioPhotas, Inc
01.2024 - 02.2025
Surgical Sales Coordinator
Carmel Valley Facial Plastic Surgery
05.2021 - 01.2024
Bachelor's degree - Public Health - concentration in Medicine Sciences
UC San Diego