Jillian English
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
09.2020 - Current
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier Supervisor
Independent Grocery Store
12.2018 - 09.2020
- Quickly and accurately counted drawers at the start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout the store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held the cashier team accountable for consistently delivering expert support.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Cashier
McDonald's Canada
11.2017 - 12.2018
- Front cash, putting together and taking orders, dealing directly with customers
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Babysitting
Neighbours And Family Members
07.2015 - 11.2018
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned the home after activities by picking up toys and straightening up the playroom.
- Assisted children with homework assignments and special projects across different subjects.
- Reassured children when upset providing emotional support and stability.
- Administered medications, following strict instructions from parents and medical labels.
- Provided safe transportation to and from school and extracurricular activities.
- Established and maintained safe play environment for children.
- Encouraged children to be understanding and patient with others.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Volunteer
Bridgenorth Car Show
07.2017 - 08.2017
- Worked on cash, gave out food, helped clean up and set up, and dealt directly with many customers
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
911 Emergency Communications - 911 Dispatch
Seneca College
08.2023
High School Diploma -
St. Peters Secondary
01.2020
grade 8 -
St. Martins
06.2016
Skills
- Team Building
- Self-Directed
- Verbal Communication
- Organization and Time Management
- Conflict Resolution
- Friendly, Positive Attitude
- Customer Service
- Multitasking
- Quality Assurance
- Critical Thinking
- Organizational Skills
Languages
English
Certification
Smart Serve
G drivers license
Timeline
Barista
Starbucks, Barista
09.2020 - Current
Cashier Supervisor
Independent Grocery Store
12.2018 - 09.2020
Cashier
McDonald's Canada
11.2017 - 12.2018
Volunteer
Bridgenorth Car Show
07.2017 - 08.2017
Babysitting
Neighbours And Family Members
07.2015 - 11.2018
911 Emergency Communications - 911 Dispatch
Seneca College
High School Diploma -
St. Peters Secondary
grade 8 -
St. Martins
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