Jillian Dickson
Mindemoya,Canada
Summary
Proactive manager with demonstrated leadership abilities, experienced with restaurant operations and guest services, strategic planning expertise, and problem-solving, bringing keen eye for detail and focus on enhancing customer satisfaction. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Well-versed in sales, personnel management, accounting, and inventory management, utilizes strong leadership skills to guide and motivate teams, ensuring seamless service delivery. Track record of effectively managing multiple tasks while maintaining high standards in fast-paced environment and dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Manager, Server
Anchor Inn
06.2016 - Current
- Worked with a POS system to place orders, manage bills and handle complimentary items. As well as navagating POS system to update items & prices.
- Explained menu items and suggested appropriate options for food allergy concerns. Stayed up-to-date on menu changes to help customers make food choices and substitutions.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations. Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty. Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Supervised server staff and simultaneously served personal section of tables. Managed food resources, memorized orders, and coordinated customer service.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism. Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Assistant Manager
Coffee Culture
10.2020 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped plan schedules and delegate assignments to meet coverage and service demands. Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks. Developed strong working relationships with staff, fostering a positive work environment.
Education
Manitoulin Secondary School
M'Chigeeng, ON06.2019
Skills
- Directing Team Members , task and assignment delegation
- Managing Service Prioritization and Quality control during High volume dining
- Employee Coaching and Motivation
- Product and Service Knowledge
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences with order accuracy
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Cash handling
- Multitasking and Problem-solving
- Attention to detail
- Operational efficiency
- Willingness to learn
- Point of sale (POS) system operations
Timeline
Assistant Manager
Coffee Culture
10.2020 - 12.2022
Manager, Server
Anchor Inn
06.2016 - Current
Manitoulin Secondary School