Jillian Desjardine
Mount Brydges,ON
Summary
Experienced hospitality worker with a strong work ethic and exceptional customer service skills, honed as a Server/Front of House Supervisor at Hillside Restaurant. Proven ability to thrive in high-pressure environments while managing multiple tables, training staff, and enhancing guest engagement, leading to increased repeat business and satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server/Front of House Supervisor
Hillside Restaurant
Kilworth, ON
09.2011 - Current
- Demonstrating strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serving food and beverages promptly with focused attention to customer needs.
- Collaborating with team members during busy shifts for efficient workflow and excellent guest experiences.
- Training new staff on menu knowledge and service protocols, raising team's overall performance.
- Managing reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Performing opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developing strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Beach Manager
Municipality of Lambton Shores
Grand Bend, ON
04.2009 - 10.2011
- Provided excellent customer service to visitors, addressing their needs promptly and professionally.
- Managed beach staff ensuring efficient allocation of resources and personnel for optimal coverage.
- Increased visitor satisfaction through regular maintenance of facilities and cleanliness standards.
- Streamlined daily operations by creating an organized schedule for staff assignments and tasks.
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Monitored daily cash flow, depositing earnings accurately at the end of each shift to maintain proper accounting practices.
Education
High School Diploma -
North Middlesex District Highschool
Parkhill, ON06-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Strong ability to memorize menu items and repeat guest orders
- High volume dining
- Thrive in high pressure environments
Certification
Smart Serve
Safe Food Handler's
Timeline
Server/Front of House Supervisor
Hillside Restaurant
09.2011 - Current
Beach Manager
Municipality of Lambton Shores
04.2009 - 10.2011
High School Diploma -
North Middlesex District Highschool