Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Courtorielle

Edmonton,AB

Summary

Reliable and upbeat. Very successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic, always willing to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Sales Associate/Key Holder

Lids Locker Room
01.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Volunteer

Northern Gateway Public Schools
01.2021 - 06.2021
  • Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills.
  • Managed volunteer activities for group projects.
  • Led discussions and activities to meet the different needs of each child.
  • Led reading review and repetition drills for students struggling with difficult concepts.
  • Provided feedback to students using positive reinforcement to encourage, motivate, or build confidence in the students.

Sales Associate/Ice Cream Attendant

Dairy Queen Grill & Chill
05.2019 - 03.2020
  • Kept tidy and organized area to comply with cleanliness standards.
  • Supervised others and provided on-the-job training.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Trained other employees in customer service, food safety, and performance requirements.

Education

High School Diploma -

Hillside Junior Senior High School
Valleyview, AB
06.2021

Skills

  • POS System Operations
  • Policy and Procedure Adherence
  • Team Cooperation
  • Retail Store Operations
  • Shipment Processing
  • Inventory Monitoring
  • Employee Training
  • Meeting Deadlines
  • Quick to pick-up new tasks

Timeline

Sales Associate/Key Holder

Lids Locker Room
01.2023 - Current

Volunteer

Northern Gateway Public Schools
01.2021 - 06.2021

Sales Associate/Ice Cream Attendant

Dairy Queen Grill & Chill
05.2019 - 03.2020

High School Diploma -

Hillside Junior Senior High School

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Jillian Courtorielle