JILLIAN CATHCART
Toronto,ON
Summary
Outgoing, goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
SELF EMPLOYED
Online - Depop Storefront
01.2018 - Current
- Start up online retail storefront for clothing resale.
- Excellent communication skills, both verbal and written.
- Managed all finance, sales, site promotion and distribution.
- Self-motivated, with a strong sense of personal responsibility.
Camp Counselor
UCC Summer Camps
07.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Implemented rules and regulations to enforce discipline and compliance.
SALES ASSCOIATE
Brandy Melville
01.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
AMASSADOR / CAMP COUNSELLOR - GUEST SERVICES
Blue Mountain Resort
07.2021 - 08.2021
- Managed on site guest services.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Managed opening/closing of venues daily .
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Guided guests through local attractions recommendations, contributing to memorable experiences for visitors.
- Provided support for various departments as needed, demonstrating adaptability and commitment to teamwork within the hotel setting.
- Increased upselling opportunities by consistently promoting available amenities and services to guests during interactions.
Education
Media, Information And Technoculture
Western University
London, ON09.2024
High School Diploma -
High School-Northern Secondary
06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
- Multitasking
- Organizational Skills
- Problem Resolution
Self Employment
- SELF EMPLOYED, 01/01/18, 01/01/20, Start up online retail store for clothing, Developed website for used clothing trade, Managed all finance, sales, site promotion and distribution
- Baby Sitting, 01/01/17, 01/01/18, Provided neighborhood babysitting services part time, Managed the payment and network of customers
References
Provided upon request.
Timeline
Camp Counselor
UCC Summer Camps
07.2023 - 08.2023
SALES ASSCOIATE
Brandy Melville
01.2022 - 05.2022
AMASSADOR / CAMP COUNSELLOR - GUEST SERVICES
Blue Mountain Resort
07.2021 - 08.2021
SELF EMPLOYED
Online - Depop Storefront
01.2018 - Current
Media, Information And Technoculture
Western University
High School Diploma -
High School-Northern Secondary
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