Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Carrizosa

Bakersfield

Summary

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

5
5
years of professional experience

Work History

Professional Dog Walker

Rover Group, Inc.
05.2025 - Current
  • Managed daily walking schedules for multiple clients, ensuring timely and reliable service.
  • Developed strong relationships with pets, enhancing comfort and reducing anxiety during walks.
  • Monitored pet behavior and health, reporting any concerns to owners promptly.
  • Implemented efficient route planning to optimize walking time and distance covered.
  • Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.

Server

Dewar's Candy Shop
03.2024 - 05.2025
  • Delivered exceptional customer service to enhance dining experience and foster guest satisfaction.
  • Trained new staff on menu offerings, service standards, and operational procedures to ensure consistency.
  • Managed table assignments and prioritized guest needs to optimize service flow during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bank Teller

Wells Fargo Bank, N.A.
08.2024 - 01.2025
  • Processed customer transactions accurately and efficiently, ensuring high levels of service quality.
  • Maintained cash drawer integrity through diligent cash management and reconciliation practices.
  • Assisted customers with account inquiries, providing timely solutions and enhancing overall customer satisfaction.
  • Educated clients on banking products, contributing to informed decision-making and increased product uptake.
  • Monitored compliance with bank regulations, ensuring adherence to internal controls and risk management protocols.

Floral Designer Assistant

Fresh Cut Flowers
08.2020 - 03.2024
  • Assisted in designing floral arrangements for various events, ensuring high artistic standards and customer satisfaction.
  • Coordinated inventory management, maintaining accurate stock levels of flowers and supplies to optimize workflow.
  • Contributed to daily operations by organizing workstations, improving efficiency in preparation and assembly processes.
  • Collaborated with team members on seasonal display setups, fostering creativity and teamwork during busy periods.
  • Implemented best practices for flower care and storage, extending product lifespan and reducing waste effectively.

Shift Leader

CBJ Restaurants LLC
08.2023 - 01.2024
  • Supervised daily operations to ensure efficient workflow and adherence to safety standards.
  • Trained and mentored new staff on operational procedures and best practices.
  • Coordinated shift schedules to optimize labor resources and meet business needs.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Seasonal Worker

Ross Entertainment
11.2022 - 01.2023
  • Oversaw daily operations, ensuring compliance with safety and quality standards.
  • Coordinated team efforts to streamline workflow and enhance productivity.
  • Collaborated with management to identify areas for operational enhancements.
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.

Education

Associate of Science - Economics

Bakersfield College
Bakersfield, CA
12-2025

Ridgeview High School
Bakersfield, CA
05-2023

Skills

  • Microsoft office
  • Office administration
  • Customer service
  • Professionalism and courtesy
  • Money handling
  • Team leadership
  • POS system operation
  • Inventory counts
  • Complaint resolution

Timeline

Professional Dog Walker

Rover Group, Inc.
05.2025 - Current

Bank Teller

Wells Fargo Bank, N.A.
08.2024 - 01.2025

Server

Dewar's Candy Shop
03.2024 - 05.2025

Shift Leader

CBJ Restaurants LLC
08.2023 - 01.2024

Seasonal Worker

Ross Entertainment
11.2022 - 01.2023

Floral Designer Assistant

Fresh Cut Flowers
08.2020 - 03.2024

Associate of Science - Economics

Bakersfield College

Ridgeview High School

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Jillian Carrizosa