Jillian Byers
Burlington,ON
Overview
10
10
years of professional experience
1
1
Certification
Summary
A professional with high standards and results-driven approach, prepared for the role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Work History
Financial Administrator
YMCA of Hamilton, Burlington & Brantford
Burlington, ON
06.2025 - Current
- Provided administrative and customer service support to families via phone and email, addressing inquiries and resolving issues to enhance family satisfaction.
- Create and distribute confirmations, payment schedules, invoices, and other important documentation.
- Created and distributed confirmations, payment schedules, and invoices to ensure timely and accurate financial documentation.
- Maintain accurate and confidential records, including documentation related to municipal subsidies.
- Manage and update registration and account information within internal systems and databases.
- Coordinate administrative processes and complete multiple tasks efficiently while meeting deadlines.
- Demonstrate strong organization, discretion, professionalism, and time-management skills when handling sensitive information.
- Managed accounts payable and receivable records, ensuring accurate processing and timely follow-up on outstanding balances.
- Reconciled bank, credit card, and general ledger accounts to maintain clean financial records and support month-end close.
- Guided staff on finance processes, reinforcing consistent use of policies, systems, and approval workflows.
- Supported auditors and leadership with organized records, account details, and transaction research.
- Completed clerical and data entry tasks to optimize financial procedures.
Veterinary Assistant
New Street Animal Hospital
Burlington, ON
05.2023 - 02.2026
- Delivered administrative and front-desk support in fast-paced environment to enhance client service efficiency.
- Prepare vaccinations and medications while following established procedures and maintaining attention to detail.
- Communicate with clients in person and by phone, providing friendly, professional, and compassionate service.
- Assist with appointment scheduling and maintaining accurate client and patient records.
- Collaborate closely with team members to support daily operations and provide a positive client experience.
- Maintain a clean, organized, and efficient clinic environment.
- Collaborated with team members to streamline daily operations and ensure a welcoming client experience.
Customer Service and Sales
Auto Spa
Burlington, ON
06.2022 - 08.2022
- Promoted and upsold services while building positive customer relationships.
- Addressed customer needs and resolved inquiries promptly and professionally.
- Promoted and upsold services, fostering positive customer relationships.
- Processed customer interactions accurately, ensuring smooth daily operations.
- Collaborated with team members in a fast-paced environment.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Camp Counsellor
Port Nelson United Church
Burlington, ON
07.2016 - 08.2019
- Supervised and supported children aged 6–12 in a safe, inclusive, and engaging environment.
- Facilitated daily activities that promoted teamwork and fostered positive relationships among participants.
- Collaborated with other counsellors to coordinate engaging activities and effectively address participant needs.
- Cultivated leadership, communication, problem-solving, and conflict-resolution skills through hands-on experiences with children.
Education
Bachelor of Arts - Arts
Wilfrid Laurier University
Waterloo01.2025
Skills
- Accounts receivable management
- Financial reporting
- Microsoft Excel expertise
- Multi-tasking and Time Management
- Team Collaboration and Support
- Customer Service and Relations
Certification
Standard First Aid & CPR, Smart Serve Certification, Class G Driver's Licence
Timeline
Financial Administrator
YMCA of Hamilton, Burlington & Brantford
06.2025 - Current
Veterinary Assistant
New Street Animal Hospital
05.2023 - 02.2026
Customer Service and Sales
Auto Spa
06.2022 - 08.2022
Camp Counsellor
Port Nelson United Church
07.2016 - 08.2019
Bachelor of Arts - Arts
Wilfrid Laurier University