Jillian Brooks

• Trained new servers on company policies, procedures, and best practices for exceptional guest service.
• Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
• Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
• Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

· Provided reliable customer service in a fine dining establishment

· Received extensive wine training

· Excelled at exhibiting strong customer and coworker relationships

· Exhibited vast product knowledge to enable upselling to increase average guest check

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Built and maintained strong relationships with referring offices and patients
• Triaged patients based on symptoms and urgency

• Marketed offerings and services to community.
• Stayed within budget for marketing expenses.
• Strong written and verbal communication skills to convey messages effectively.
• Ability to generate innovative ideas and solutions for marketing partnerships with other companies and organizations