Jillian Bach
Roseville
Summary
Dedicated hospitality professional with extensive experience in guest services and event coordination. Proven ability to optimize seating arrangements for enhanced guest satisfaction. Skilled in managing high-pressure situations while maintaining service excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Restaurant Hostess
P.F. Chang's Bistro
Roseville
01.2025 - Current
- Ensured cleanliness and organization of entrance area consistently.
- Greeted guests warmly while managing seating arrangements effectively.
- Assisted servers by relaying guest preferences and special requests.
Hotel Front Desk Clerk
Nick's Cove
Marshall
03.2024 - 07.2024
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Ensured that all guest requests were met promptly, courteously and efficiently.
Restaurant Hostess
Nick's Cove
Marshall
11.2023 - 07.2024
- Greeted guests warmly and managed seating arrangements efficiently.
- Handled guest inquiries and resolved concerns with professionalism and courtesy.
- Monitored dining room flow to optimize seating capacity during peak hours.
Associate
In-N-Out Burger
Novato
05.2022 - 08.2022
- Provided excellent customer service by greeting and assisting guests promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Stocked supplies and ingredients, ensuring availability for daily operations.
- Adhered to health regulations while handling food and maintaining hygiene practices.
Education
Tomales High School
Tomales, CA06-2024
Associate of Science - Allied Health
Sierra College
Rocklin, CASkills
- Flow optimization
- Effective communication
- Professional demeanor
- Multitasking efficiency
- Hygiene compliance
- Memory retention
- Greeting guests
- Active learning
- POS system operations
Certification
BLS - Basic Life Support Certification
Affiliations
Volunteer, Toys For Tot's - San Francisco, CA (2021 and 2024)
Timeline
Restaurant Hostess
P.F. Chang's Bistro
01.2025 - Current
Hotel Front Desk Clerk
Nick's Cove
03.2024 - 07.2024
Restaurant Hostess
Nick's Cove
11.2023 - 07.2024
Associate
In-N-Out Burger
05.2022 - 08.2022
Tomales High School
Associate of Science - Allied Health
Sierra College