Jillian Ambrose
San Diego
Summary
Detail-oriented Executive Assistant and Office Manager specializing in administrative efficiency and senior leadership support. Demonstrated success in managing intricate schedules, HR functions, and office processes. Proficient in Paychex, QuickBooks, and Microsoft Office, with a strong focus on process improvement. Skilled in team motivation and conflict resolution, driving continuous improvement, and collaboration.
Overview
10
10
years of professional experience
Work History
Payroll Manager
Keil Electric
San Diego
07.2025 - Current
- Developed and maintained payroll policies and procedures to ensure compliance with federal and state regulations.
- Participated in strategic planning meetings, representing the payroll department and contributing to organizational financial planning.
- Analyzed payroll expenses and developed strategies to optimize payroll budget and reduce costs.
- Updated and maintained employee payroll records, ensuring confidentiality and data security.
- Administered employee benefits programs in coordination with payroll processing, including 401(k), health insurance, and PTO accruals.
- Created training materials for new staff members on how to process payroll transactions accurately.
- Audited existing procedures to identify areas where improvements could be made.
General Manager
Il Sogno Italiano
San Diego
12.2022 - 07.2025
- Provide high-level administrative support, including payroll, employee scheduling, and performance management.
- Manage all office operations, and coordinate between departments to ensure workflow efficiency.
- Maintain HR files, handle confidential employee information, and administer benefits and timekeeping systems.
- Partner with ownership to streamline business operations, manage vendor relationships, and ensure regulatory compliance.
- Foster a professional, well-organized, and positive work environment.
Executive Assistant
Elevate Performance
Costa Mesa
11.2021 - 12.2022
- Provided direct support to executives with calendar management, internal communications, and daily operations.
- Oversaw payroll processing through QuickBooks, tracked employee hours, and coordinated onboarding documentation.
- Managed front-desk responsibilities, customer satisfaction initiatives, and scheduling for a high-traffic office.
- Organized team meetings, training events, and supported HR documentation and compliance tracking.
Key Holder / Assistant Office Manager
Buffalo Exchange
Pacific Beach
08.2019 - 10.2021
- Supervised store operations while providing administrative support to management.
- Led employee coaching, conflict resolution, and implemented training resources across locations.
- Managed team scheduling, performance tracking, and inventory audits.
- Contributed to improved HR workflows and internal policy rollouts.
Assistant Store Manager
Forever 21
La Jolla
09.2015 - 08.2019
- Supported all store management functions including office organization, team scheduling, and training initiatives.
- Handled customer service escalation, conflict resolution, and staff performance coaching.
- Developed training materials that were adopted company-wide for onboarding and ongoing education.
Education
Bachelor of Science - Forensic Anthropology
National University
San Diego, CA05-2019
Skills
- Executive and administrative support
- Office operations and vendor management
- Calendar and email management
- HR coordination and onboarding
- Travel arrangements and meeting planning
- Payroll processing and benefits tracking
- Confidential data handling
- Scheduling and labor cost control
- Microsoft Office proficiency
- Customer service
Timeline
Payroll Manager
Keil Electric
07.2025 - Current
General Manager
Il Sogno Italiano
12.2022 - 07.2025
Executive Assistant
Elevate Performance
11.2021 - 12.2022
Key Holder / Assistant Office Manager
Buffalo Exchange
08.2019 - 10.2021
Assistant Store Manager
Forever 21
09.2015 - 08.2019
Bachelor of Science - Forensic Anthropology
National University