Jillian Abood
Summary
A highly motivated professional seeking a dynamic career that offers continuous learning and growth opportunities. Excels in taking on new challenges and is eager to expand expertise and acquire additional skills. Demonstrates excellent performance in both collaborative team settings and independent work environments, consistently showcasing exceptional abilities.
Overview
16
16
years of professional experience
Work History
Broker Business Administration
SGI CANADA Corporate Business Development
2018.10 - Current
- Subject matter expert Broker technology
- Investigate and create logs for brokers issues
- Update and maintain broker download information
- Support, maintain relationships with Brokers
- Maintained RRSP Broker program
- Create and deliver communications to Brokers
- Create Broker education documentations, Accreditation, and Certificates
- Create and maintain broker users
- Problem solve and dig into a issue
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Business/Solutions Analyst 1
SGI CANADA Technology
2012.03 - 2018.10
- Create, maintain, edit testing plans to trace changes
- Create change documents and processes to shareholders
- Identify issues with system
- Test performance, load testing, functional and non-functional testing
- Collaborated with cross-functional teams to develop and implement streamlined solutions, increasing overall productivity.
- Assisted in the implementation of new software applications, providing vital support during critical transitions.
Account 1
SGI CANADA Finance
2010.01 - 2012.03
- Company Overview: Finance Department
- Balance accounts
- Month end and mid month tasks
- Support, mentor, train and guidance for the clerks
- Demonstrate account concepts
- Finance Department
Issuer 1
SGI CANADA, Driver Test Office
2009.01 - 2009.10
- Company Overview: Driver Examinations
- Extensive knowledge of issuing and customer service
- Answer phones and booking appointments
- Tasks such as end of period and supplies ordering
- Driver Examinations
Clerk 4
SGI CANADA, Broker Test Office
2008.10 - 2009.01
- Company Overview: Driver Examinations
- Extensive knowledge of various license classes
- Driver Examinations
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Associate's Certificate in Business Analysis -
McMaster University
2015-11
BBA - Marketing
University of Regina
Regina, SK2008-06
Grade 12 -
Michael A. Riffel High School
01.2003
Skills
- Grasping new concepts quickly
- Leadership
- Accountability
- Collaboration
- Curiosity
- Knowledge acquisition
- Information retention
- Adaptability
- Objective evaluation
- Learning from challenges
- Workplace training
- Business relationships
- Problem-solving abilities
Timeline
Broker Business Administration
SGI CANADA Corporate Business Development
2018.10 - Current
Business/Solutions Analyst 1
SGI CANADA Technology
2012.03 - 2018.10
Account 1
SGI CANADA Finance
2010.01 - 2012.03
Issuer 1
SGI CANADA, Driver Test Office
2009.01 - 2009.10
Clerk 4
SGI CANADA, Broker Test Office
2008.10 - 2009.01
Grade 12 -
Michael A. Riffel High School
Associate's Certificate in Business Analysis -
McMaster University
BBA - Marketing
University of Regina