Jillene Watters
Long Beach
Summary
Professional aviation specialist with proven track record in managing inflight services and inflight safety. Known for strong team collaboration and achieving operational excellence. Reliable, adaptable, and skilled in crew management, customer service, and safety protocols.
Overview
12
12
years of professional experience
Work History
Inflight Supervisor/Inflight Safety Specialist
Allegiant Airlines
08.2023 - Current
- Monitored delays and cancellations related to inflight crewmembers to improve operational performance
- Conducted investigations into incidents, complaints, and reports, ensuring proper follow-up and appropriate action, including reporting and discipline
- Stayed current with updated procedures, policies, and Collective Bargaining Agreement
- Supervised and coordinated the activities of air crew members
- Fostered a positive and cooperative work environment through collaboration with peers and other staff members
- Prepared monthly and quarterly reports and presentations for the Inflight Safety Program
- Trained employees on company safety policies and prepare and facilitate flight attendant new hire safety presentations
- Investigated safety concerns and incidents to prepare detailed reports
- Led and coordinated our Fatigue Review Committee that managed the Inflight Fatigue Program
- Assisted with the development and implementation of safe operating procedures
Inflight Supervisor
Spirit Airlines
02.2023 - 07.2023
- Monitored delays and cancellations related to inflight crewmembers to improve operational performance
- Conducted investigations into incidents, complaints, and reports, ensuring proper follow-up and appropriate action, including reporting and discipline
- Stayed current with updated procedures, policies, and Collective Bargaining Agreement
- Supervised and coordinated the activities of air crew members
- Fostered a positive and cooperative work environment through collaboration with peers and other staff members
Flight Attendant
United Airlines
04.2022 - 11.2022
- Provided exemplary customer service and hospitality, including food and beverage service, conflict management, customer inquiries and handling airline passengers in accordance with FAA, company guidelines, and safety regulations
- Addressed medical emergencies, rendering first aid and helping coordinate care for advanced concerns
- Provided instruction for safety and emergency procedures and demonstrated proper use of seatbelts, oxygen masks and floatation devices
- Conducted consistent pre-flight checks to maintain passenger safety
- Assisted passengers requiring special service and accommodations
- Maintained up-to-date training regarding changes in FAA regulations and industry standards
Flight Attendant
SkyWest Airlines
01.2013 - 03.2022
- Provided exemplary customer service and hospitality, including food and beverage service, conflict management, customer inquiries and handling airline passengers in accordance with FAA, company guidelines, and safety regulations
- Addressed medical emergencies, rendering first aid and helping coordinate care for advanced concerns
- Provided instruction for safety and emergency procedures and demonstrated proper use of seatbelts, oxygen masks and floatation devices
- Conducted consistent pre-flight checks to maintain passenger safety
- Assisted passengers requiring special service and accommodations
- Maintained up-to-date training regarding changes in FAA regulations and industry standards
Education
High School -
Burroughs High School
Ridgecrest, CA06.2001
Cerro Coso Community College
Ridgecrest, CASkills
- Team Management
- Project Management
- Team building
- Compliance monitoring
- Customer Relations
- Microsoft Suite
- Inflight safety
- Operational performance
- Crew coordination
Timeline
Inflight Supervisor/Inflight Safety Specialist
Allegiant Airlines
08.2023 - Current
Inflight Supervisor
Spirit Airlines
02.2023 - 07.2023
Flight Attendant
United Airlines
04.2022 - 11.2022
Flight Attendant
SkyWest Airlines
01.2013 - 03.2022
High School -
Burroughs High School
Cerro Coso Community College
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