Jilleann Birminghammack
Airdrie
Summary
Hairstyling student at MC College with a professional attitude. Strong multitasker who thrives in a fast-paced environment. Seeking full time employment where I can continue to build and showcase my foundation of skills. Knowledgeable about current trends and passionate about achieving desired results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender Assistant
The Cat 'N Fiddle Pub
05.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, and maintain a clean establishment.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Customer Service Agent
Central Mountain Air
01.2016 - 01.2020
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Hairstyling Student -
MC College
Calgary, AB12.2023
High School Diploma -
Parkside Secondary School
Terrace, BC06.2012
Skills
- Hair Washing and Blow Drying
- Tool, Equipment, and Surface Sanitizing
- Hair Cutting and Trimming
- Clipper and Trimmer Operation
- Workspace Organization
- Superior Customer Service
- Product Recommendations
Certification
Barbicide Certification
ProServe
Class 5 Drivers License
Timeline
Server/Bartender Assistant
The Cat 'N Fiddle Pub
05.2019 - Current
Customer Service Agent
Central Mountain Air
01.2016 - 01.2020
Hairstyling Student -
MC College
High School Diploma -
Parkside Secondary School
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