Elanie Balistoy
Plessisville
Summary
Professional collections specialist with strong skills in negotiation, conflict resolution, and customer service. Adept at managing accounts, ensuring timely payments, and maintaining accurate records. Focused on team collaboration and achieving results, adaptable to changing needs. Reliable and persuasive, skilled in communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Collection Agent
IQOR Canada LTD
04.2022 - Current
- We are doing outbound calls to remind customer for past due payments. We also update cardholders regarding their account information and promotions. Providing accurate information and options on how to settle their obligations to avoid further problems is the utmost priority.
Technical Support Representative
Alorica Philippines Inc.
07.2016 - 12.2021
- Primarily, We are taking inbound calls and we are catering customers from North America who are calling because their service is not working. Our line of business is internet, tv and home phone.
- We make sure that we are giving them the first resolution to prevent them from calling us back and our client is one of the biggest telephone companies in North America
- Aside from providing an exemplary customer service, our main job is to troubleshoot their service
- Industry: Call Center/BPO
- Specialization: Technical Customer Service
Customer Service Representative
Concentrix Philippines
07.2015 - 09.2015
- We are taking in calls from United Kingdom customers who are having trouble in their mobile service and we are handling telecommunication account, inquiries about general billing, troubleshoot roaming and data connection
- Industry: Call Center/BPO
- Specialization: Customer Service
Elementary Teacher
St. Francis Divine College
04.2014 - 05.2015
- I am handling elementary students in grade 4, 5, and 6 class
- My advisory class is elemenetary students in grade 5
- Science, English and Araling Panlipunan are the subjects under my buckets aside from the Character building, Mapeh and other subjects specifically in my advisory class
- My task is not only to enhance intellectual ability but to mold their character to be a better adolescents
- This is a private school where in we are more focus on developing a child good behaviour
- Industry: Education
- Specialization: Primary/Secondary Teacher
Education
Bachelor of Elementary Education -
Bestlink College of the Philippines
Bachelor's Degree - Computer Science
Bicol College
01.2000
Secondary - undefined
Flores Institute
03.1998
Primary - undefined
Pioduran West Central School
03.1994
Skills
- Computer Literate
- Good in problem solving
- Efficient in time management
- Multitasker
- Flexible
- Fast learner
- Team player
Timeline
Collection Agent
IQOR Canada LTD
04.2022 - Current
Technical Support Representative
Alorica Philippines Inc.
07.2016 - 12.2021
Customer Service Representative
Concentrix Philippines
07.2015 - 09.2015
Elementary Teacher
St. Francis Divine College
04.2014 - 05.2015
Bachelor's Degree - Computer Science
Bicol College
Secondary - undefined
Flores Institute
Primary - undefined
Pioduran West Central School
Bachelor of Elementary Education -
Bestlink College of the Philippines
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