Jill Steele
Ottawa,Canada
Summary
To obtain part-time employment at Rexall Pharmacy, Orleans Gardens.
Overview
38
38
years of professional experience
Work History
Senior Advisor (PM-05)
Health Canada
Ottawa, ON
01.2017 - Current
- Mentor junior analysts, providing guidance and support for professional development.
- Maintain professionalism and respect among all stakeholders, including clients and colleagues.
- Manage a heavy caseload of complex files, ensuring timely and accurate processing.
- Act as a liaison between upper management and staff, facilitating open communication.
Senior ATIP Analyst (PM-04)
Health Canada
Ottawa, Canada
06.2017 - 03.2020
- Managed a caseload exceeding 35 files of varying complexities, utilizing EDIMS software for efficiency.
- Applied ATIP legislation effectively while meeting strict deadlines, including during legal challenges.
- Maintained professionalism and respect towards all stakeholders, including applicants, colleagues, and third parties.
Senior ATIP Analyst (PM-04)
Department of National Defence (DND)
Ottawa, Canada
08.2016 - 06.2017
- Managed ongoing workload exceeding 70 files of varying complexities through prioritization and time management.
- Facilitated effective communication with applicants and stakeholders during timeline renegotiations.
- Streamlined workflow processes to enhance efficiency across diverse file types.
- Utilized strong interpersonal skills to build rapport with clients and team members.
- Executed time management strategies to meet critical deadlines consistently.
- Engaged in proactive communication to address concerns and align expectations.
- Coordinated with stakeholders to negotiate realistic timelines based on project complexity.
- Maintained organized file management system to support efficient retrieval and processing.
ATIP Analyst (PM-03)
Department of National Defence (DND)
Ottawa, Canada
10.2014 - 08.2016
- Managed workload exceeding 40 files of varying complexities using APCM software tool.
- Renegotiated request scope with applicants to clarify requirements and expectations.
- Conducted internal, OGD, and third-party consultations to gather essential information.
- Identified potential Cabinet confidences and facilitated required consultations.
- Resolved complaints submitted to Office of Information Commissioner efficiently.
- Demonstrated strong research skills in comprehension and application of ATIA regulations.
Sales Associate (Part-Time)
Armstrong and Richardson Ltd.
Ottawa, ON
01.2012 - 12.2014
- Recommended, selected and located merchandise based on customer desires.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
ATI Tasking Officer (PM-02)
Department of National Defence (DND)
Ottawa, Canada
05.2014 - 10.2014
- Managed over 50 files concurrently while renegotiating request scopes with applicants.
- Identified and assigned appropriate OPIs, ensuring correct rationale provided.
- Reviewed documentation from various OPIs to confirm compliance with requests.
- Applied section 9 of ATIA to request extensions within specified timeframes.
Junior ATIP Analyst (PM-02)
Department of National Defence (DND)
Ottawa, Canada
06.2012 - 05.2014
- Interpret and apply the Privacy Act and related regulations, procedures, and guidelines while processing complex Privacy requests – manage up to 40 complex and/or contentious Privacy files concurrently such as Harassment (PPE 875), Grievance (PPE 831), Military Police Investigation Files (PPE 835) and Minutes of Proceeding of a Court Martial (PPE 830), etc.
- Using MS Word, prepare documents to liaise with various stakeholders including the Office of the Privacy Commissioner of Canada
Junior ATIP Analyst (PM-01)
Department of National Defence (DND)
Ottawa, Canada
09.2010 - 06.2012
- Interpreted and applied ATIA for processing Access requests using ATIPflow and ATIPimage applications.
- Managed up to 400 privacy files concurrently, including medical, dental, personnel, pay records, and performance evaluations using APR software.
- Prepared documents in MS Word to facilitate communication with applicants and stakeholders.
Office Admin Assistant / Records Management
Department of National Defence (DND)
Ottawa, Canada
11.2007 - 09.2010
- Assemble and prepare correspondence through the use of MS Word, Outlook, and Excel spreadsheet while providing operational support services to management
- Plan and coordinate meetings and conferences for senior management
- Implement systems approved by the Records Management Officer to meet clients’ information/records management requirements (RDIMS)
- Identify and analyze documents to categorize into the various classifications for records management, filing, and archiving (DSCDS)
- Organize documents (records) generated throughout DND/CF for storage and archiving (RDIMS) (CCM Mercury)
- Deputy Emergency Floor Warden
Senior Client Support Provider
Department of National Defence (DND)
Ottawa, Canada
08.2007 - 11.2007
- Delivered friendly, efficient customer service while addressing requests promptly.
- Executed electronic document profiling using DMCS and facilitated document scanning.
- Managed distribution of paper and electronic documents to ensure seamless access.
- Oversaw control of travel expense claims, bus tickets, and taxi chits.
Dental Receptionist
Convent Glen Dental Centre
Ottawa, Canada
06.2002 - 08.2007
- Administered front-end operations, ensuring efficient data collection for benefits predetermination.
- Developed and maintained strong client relationships through exceptional customer service.
- Oversaw electronic processing of dental claims, collaborating effectively with benefit providers.
- Prepared documents to facilitate communication among dental professionals, patients, and benefit providers.
Store Manager
Everest Cards & Gifts (Hallmark Card Store)
Orleans, ON
02.1987 - 04.1993
- Recruited, trained and supervised new employees.
- Managed a team of six employees on a daily basis.
- Created weekly work schedules for employees.
- Formed and sustained strategic relationships with clients.
- Managed inventory through regular product counts, and consistent re-shelving.
- Evaluated store performance, and incorporated client feedback to implement improvement plans.
Education
Dental Office And Chairside Assisting Diploma -
Career Canada College
Ottawa, Ontario01.1996
Home Economics Diploma -
Kemptville College
Kemptville, Ontario07-1986
Food Service Supervision Diploma -
Kemptville College
Kemptville, Ontario07-1986
Defining, Protecting, Using & Disclosing Personal Information -
Treasury Board Secretariat
Ottawa, Ontario09.2012
Access to Information & Privacy Full Day Briefing -
Department of National Defense
Ottawa, ON09.2010
Access To Information And Privacy 201 Training -
Yvon Gauthier
Virtual09.2020
Skills
- Honest, Reliable, and Flexible
- Customer service
- Inventory tracking and management
- Customer relations
- Time management
- Communication skills
- Team collaboration
- Product knowledge
Highlights of Relevant Qualifications
- Currently a Senior Advisor in the federal government, specializing in the Access to Information Act and processes.
- Over 10 years of experience in retail providing customer-focused services and products to the Orleans community in my roles as Sale Associated for Armstrong and Richardson's and Store Manager for Everest Cards & Gifts.
References
References available upon request.
Timeline
Senior ATIP Analyst (PM-04)
Health Canada
06.2017 - 03.2020
Senior Advisor (PM-05)
Health Canada
01.2017 - Current
Senior ATIP Analyst (PM-04)
Department of National Defence (DND)
08.2016 - 06.2017
ATIP Analyst (PM-03)
Department of National Defence (DND)
10.2014 - 08.2016
ATI Tasking Officer (PM-02)
Department of National Defence (DND)
05.2014 - 10.2014
Junior ATIP Analyst (PM-02)
Department of National Defence (DND)
06.2012 - 05.2014
Sales Associate (Part-Time)
Armstrong and Richardson Ltd.
01.2012 - 12.2014
Junior ATIP Analyst (PM-01)
Department of National Defence (DND)
09.2010 - 06.2012
Office Admin Assistant / Records Management
Department of National Defence (DND)
11.2007 - 09.2010
Senior Client Support Provider
Department of National Defence (DND)
08.2007 - 11.2007
Dental Receptionist
Convent Glen Dental Centre
06.2002 - 08.2007
Store Manager
Everest Cards & Gifts (Hallmark Card Store)
02.1987 - 04.1993
Dental Office And Chairside Assisting Diploma -
Career Canada College
Home Economics Diploma -
Kemptville College
Food Service Supervision Diploma -
Kemptville College
Defining, Protecting, Using & Disclosing Personal Information -
Treasury Board Secretariat
Access to Information & Privacy Full Day Briefing -
Department of National Defense
Access To Information And Privacy 201 Training -
Yvon Gauthier
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