Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Soto

Fair Oaks

Summary

I see myself with a long future with this company, and I believe this is the next step toward my future goals. I could learn a lot at this location, helping me with my growth going forward. I have been shown some of the responsibilities of an assistant manager already, and I think I am ready for the next step.

Overview

4
4
years of professional experience

Work History

Store Customer Service Specialist

Sherwin-Williams
Natomas
07.2021 - Current
  • Assisted in training new staff on customer service protocols and tools.
  • Resolved customer inquiries and complaints with empathy and professionalism.
  • Documented customer interactions on the company's In-Sight system accurately.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Helped customers open charge or commercial accounts, and assisted the representatives with leads, helping the customer going forward.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

Some College (No Degree) - General Studies

Yuba College
Marysville, CA

Skills

  • Customer relationship management
  • Customer account setup
  • Product knowledge
  • Complaint resolution
  • Conflict management
  • Lead generation
  • Revenue growth strategies
  • Effective communication
  • Team collaboration
  • Training and mentoring
  • Price quotes

Timeline

Store Customer Service Specialist

Sherwin-Williams
07.2021 - Current

Some College (No Degree) - General Studies

Yuba College

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Lucas Soto