Jill Pringle
Huntsville,ON
Summary
Proactive Front Desk Agent and Administrative Assistant with extensive experience in guest services and front desk management. Proven success in maintaining accurate records, resolving guest issues, and enhancing customer satisfaction. Strong skills in hospitality services, cash handling, and training new employees, bringing exceptional organizational and problem-solving abilities to any role.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Home2 Suites by Hilton Hotel
2022.12 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Administrative Assistant
Percel Property Management
2021.05 - 2022.10
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Supervisor
Hidden Valley Resort
2015.05 - 2021.07
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Education
GED -
Huntsville High School
Huntsville, ON06.2000
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Hospitality services
- Credit and cash payments
- Guest Relations
- Oral and written communications
- Listening Skills
- Administrative Skills
- Front Desk Management
Languages
English
Full Professional
Timeline
Front Desk Agent
Home2 Suites by Hilton Hotel
2022.12 - Current
Administrative Assistant
Percel Property Management
2021.05 - 2022.10
Front Desk Supervisor
Hidden Valley Resort
2015.05 - 2021.07
GED -
Huntsville High School
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