Jill Patel
Brampton,Ontario
Summary
Enthusiastic Psychology TA student at Algoma University with a strong foundation in psychological research and IT. Skilled in research design, data analysis, and behavioral assessment. Adept at academic support, classroom management, and student engagement. Known for expertise in motivational strategies, emotional intelligence, and personality assessment to enhance learning outcomes.
Overview
6
6
years of professional experience
Work History
Student Service Desk Operations and Technology
OLG (Ontario Lottery and Gaming)
Toronto, Ontario
01.2024 - 08.2024
- Provided technical support for gaming systems, troubleshooting and resolving technical problems efficiently.
- Managed and responded to a high volume of customer and technical support emails, ensuring timely and accurate resolution of inquiries and issues related to gaming systems and services with professionalism.
- Assisted in system performance analysis and recommended improvements to enhance service delivery and user experience by opening and closing tickets in IT Portals.
Student Ambassador
Algoma Unviersity
Brampton, Ontario
08.2023 - 09.2023
- Provided information to visitors regarding the admission process, academic programs and student life.
- Assisted in organizing campus tours, informational sessions, and student orientation events.
- Acted as a liaison between students and university departments, offering guidance and support to address various student needs.
Teaching Assistant
The Scholars English High School And Jr.College
Mumbai, Maharashtra
06.2018 - 06.2019
- Supported the lead teacher in developing lesson plans and creating educational resources for advanced psychology students.
- Facilitated small group discussions and offered personalized assistance to improve students' comprehension of psychological concepts.
- Evaluated assignments and delivered constructive feedback to help students improve their academic performance.
Education
Bachelor of Computer Science -
Algoma University
Brampton, ON08-2024
Skills
- Research Methods
- Behavioral Assessment
- Effective Communication
- Classroom Management
- Lesson Preparation
- Student Support
- Motivational Strategies
- Personality Insights
- Technical Support
- Programming Basics
- Emotion Regulation
- Concept Clarification
Timeline
Student Service Desk Operations and Technology
OLG (Ontario Lottery and Gaming)
01.2024 - 08.2024
Student Ambassador
Algoma Unviersity
08.2023 - 09.2023
Teaching Assistant
The Scholars English High School And Jr.College
06.2018 - 06.2019
Bachelor of Computer Science -
Algoma University
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