Jill Parker
Los Angeles
Summary
A self-motivated, diligent customer service professional with years of experience balancing individually-organized gig work with the fast paced, team-centric world of high-end customer care. This unique blend of work has resulted in an adaptable, detail-oriented skill-set, coupled with an unmatched positivity that shines in even the highest intensity environments. I excel in skillfully delivering exceptional service in high-demand customer service settings, anticipating guests’ needs to maximize satisfaction, teamwork with all levels of staff, consolidating tasks for maximum efficiency, and promptly and graciously resolving issues. I work well independently and have a charming manner with clientele, reading their energy and delivering tailored service to create their best personal experience.
Overview
9
9
years of professional experience
Work History
Driver
Uber And Lyft
08.2022 - Current
- Offer ride services to clients around the greater Los Angeles area, including seamlessly navigating LAX pickups and drop offs.
- Maintain 5.0 stars on Lyft and 4.98 on Uber by offering friendly, comfortable, and accommodating service to all passengers.
- Provide safe and efficient rides in a clean and tidy vehicle.
Depot Associate / Driver
Amuse
12.2021 - 11.2022
- Made efficient and timely deliveries along routes all over Los Angeles using Onfleet.
- Collaborated within the company to streamline depot processes and increase efficiency.
- Assisted with receiving and processing product inventory, customer relations, and picking/packing orders.
- Top earning driver.
Host / Bartender / Server
Cafe Gratitude
02.2017 - 03.2020
- Quickly learned deep knowledge of wellness products and vegan cuisine, as well as allergy accommodation.
- Moved up within 6 months through multiple promotions from host to server, subsequently training new staff in all positions.
- Managed inventory for bar, wellness products, and drinks station.
Server / Host
NickCo Hospitality
10.2014 - 02.2017
- Anticipated and delivered on guest needs, delivering exceptional, warm, and efficient service on full sections of tables during high volume times.
- Assisted guests with choosing from the menu in a helpful and informative manner.
- Trained in bottle service, full table service, and up-selling.
Education
Bachelor of Arts - History
UCLA
Skills
- Customer Relations
- Professional Driving
- Upselling
- High Volume Customer Service
- Materials Transport
Timeline
Driver
Uber And Lyft
08.2022 - Current
Depot Associate / Driver
Amuse
12.2021 - 11.2022
Host / Bartender / Server
Cafe Gratitude
02.2017 - 03.2020
Server / Host
NickCo Hospitality
10.2014 - 02.2017
Bachelor of Arts - History
UCLA
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