Jill Mossel
North Bay,Ontario
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Gymnastics Coach
Apollo Gymnastics
06.2024 - Current
- Developed training plans for athletes to enhance performance and skill development.
- Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
- Designed effective workout routines to target specific muscle groups and improve overall strength and flexibility for gymnastics success.
- Instructed diverse age groups in gymnastics techniques, fostering a positive learning environment.
- Monitored progress through regular assessments, providing constructive feedback to participants.
- Organized and led team practices, ensuring adherence to safety protocols and best practices.
- Implemented injury prevention strategies, enhancing overall athlete wellness and performance longevity.
Sales Supervisor
All Travel Services
04.2011 - 01.2024
- Developed comprehensive travel itineraries based on client preferences and budget constraints.
- Executed sales strategies to enhance customer engagement and increase booking rates.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Conducted market research to identify trends and inform product offerings effectively.
- Trained new staff on company policies, systems, and customer service best practices.
- Analyzed client feedback to refine services and elevate overall satisfaction levels.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
Gymnastics Head trainer
DOS gymnastics club
01.2018 - 12.2024
- Oversaw daily operations, ensuring safety and compliance during training sessions.
- Developed training programs tailored to diverse skill levels of gymnasts.
- Mentored junior trainers, enhancing their instructional techniques and engagement methods.
- Implemented performance evaluation systems to track gymnast progress effectively.
- Coordinated special events and competitions, fostering team spirit and community involvement.
- Established communication channels with parents, addressing concerns and promoting athlete development.
- Established a culture of continuous learning by promoting self-directed development opportunities for employees.
- Created engaging training materials incorporating multimedia elements for maximum impact and retention.
- Provided constructive feedback to trainees throughout their learning journey, enabling them to refine their skills continuously.
Wedding Planner
Sandals Royal Caribbean
12.2009 - 04.2011
- Coordinated logistics for wedding ceremonies, ensuring seamless execution of events.
- Managed timelines and schedules, adapting plans to accommodate client needs effectively.
- Collaborated with couples to design personalized wedding experiences aligned with their vision.
- Implemented feedback mechanisms to improve service delivery and client satisfaction rates.
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
Entertainment Coordinator
Sunset Beach Resort and Spa
2008 - 2009
- Coordinated entertainment schedules and activities for guests, enhancing overall guest experience.
- Developed promotional materials to increase participation in resort activities.
- Managed guest feedback to identify areas for improvement in entertainment offerings.
- Maintained a high level of client satisfaction through regular updates on event progress, addressing concerns as they arose.
- Handled last-minute changes or cancellations with professionalism, swiftly implementing backup plans to ensure event success.
Marketing Assistant
BERGENDAL Eco&Cultural River Resort
01.2007 - 01.2008
- Assisted in developing and implementing marketing campaigns to enhance brand visibility.
- Supported content creation for newsletters and promotional materials, ensuring brand consistency.
- Collaborated with team members to execute events that promoted eco-tourism initiatives effectively.
- Maintained updated databases of customer interactions and feedback for future marketing efforts.
- Facilitated communication between departments to streamline project workflows and enhance collaboration.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Contributed to product launches, coordinating logistics and promotional activities for successful market entry.
- Streamlined communication between marketing and sales departments, ensuring alignment of goals and strategies.
- Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
Restaurant Coordinator
Spanhoek Passage
01.2006 - 01.2007
- Coordinated daily restaurant operations to enhance service efficiency and guest satisfaction.
- Maintained cleanliness standards throughout the restaurant, adhering to health department regulations and creating a welcoming environment for diners.
- Implemented inventory management systems to reduce food waste, increasing overall profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Assisted in scheduling staff shifts to optimize labor resources and improve coverage.
- Supported inventory management by tracking supplies and placing orders as needed.
- Implemented customer feedback procedures to identify areas for service improvement.
- Maintained communication between front-of-house and back-of-house teams for seamless operations.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment for guests and staff.
- Oversaw daily cash handling procedures, ensuring accurate accounting records were maintained at all times.
- Managed special events, ensuring a memorable experience for guests while maintaining operational efficiency.
Intern Hospitality Management
Sandals Montego Bay
2006 - 2006
- Assisted in daily operations and service delivery for guest satisfaction.
- Supported team in maintaining cleanliness and organization of public areas.
- Learned resort systems for booking management and guest inquiries.
- Adapted quickly to diverse tasks in fast-paced environment to enhance efficiency.
- Provided timely support to staff, fostering teamwork and collaboration across roles.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Trainee Food and Beverage Captain
Hotel Torarica
01.2005 - 2006
- Assisted in coordinating food and beverage service for events, ensuring seamless guest experiences.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Supported inventory management by tracking stock levels and assisting with replenishment orders.
- Monitored table setups for accuracy, ensuring adherence to company presentation standards.
- Coordinated private events such as weddings or corporate functions, executing seamless service throughout each occasion.
- Increased repeat business with exceptional attention to detail in fulfilling customer preferences and dietary needs.
- Improved team morale through consistent communication and collaboration with fellow staff members.
- Streamlined the ordering process for increased efficiency and accuracy in delivering orders.
- Trained new employees on restaurant protocols, enhancing overall staff performance and cohesion.
Education
Recreation And Leisure Services
Canadore College of Applied Arts And Technology
North Bay12-2025
Associate of Arts - Hospitality Management
Suriname College of Hospitality And Tourism (SCHT)
01.2007
Diploma - University Preparatory School (VWO)
Algemene Middelbare School (AMS)
01.2000
Diploma - Secondary School (MULO)
St. Paschalis School
01.1996
Skills
- Adaptable and resilient
- Strong communication skills
- Fostering growth mindset
- Organizational skills
Languages
Dutch
Native or Bilingual
Sranang Tongo
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Gymnastics Coach
Apollo Gymnastics
06.2024 - Current
Gymnastics Head trainer
DOS gymnastics club
01.2018 - 12.2024
Sales Supervisor
All Travel Services
04.2011 - 01.2024
Wedding Planner
Sandals Royal Caribbean
12.2009 - 04.2011
Marketing Assistant
BERGENDAL Eco&Cultural River Resort
01.2007 - 01.2008
Restaurant Coordinator
Spanhoek Passage
01.2006 - 01.2007
Trainee Food and Beverage Captain
Hotel Torarica
01.2005 - 2006
Diploma - University Preparatory School (VWO)
Algemene Middelbare School (AMS)
Diploma - Secondary School (MULO)
St. Paschalis School
Entertainment Coordinator
Sunset Beach Resort and Spa
2008 - 2009
Intern Hospitality Management
Sandals Montego Bay
2006 - 2006
Recreation And Leisure Services
Canadore College of Applied Arts And Technology
Associate of Arts - Hospitality Management
Suriname College of Hospitality And Tourism (SCHT)
Volunteering
- I volunteered at DOS gymnastics club Suriname from 2016 until 2018, before becoming a coach there.
- I gave guest lectures about table manners and etiquette to students and teachers from a Middle school in Suriname.
- I am currently volunteering at the North Bay Humane Society as a dog walker.
CTSS games
I was part of the Kersten sportsteam (2008) during the Central Games for Surinamese companies, participating in swimming, volleyball and softball.
Swimming
I am in possession of the ABC swim diplomas.
Training
- NCCP Gymnastics Foundations training, 2025
- Safe sport training, 2025
- First aid and CPR certificate, 2024
- Quality Customer Care – March 9, 2005
- English for Tourism – August 10, 2005
- Horeca Project Buro (HPB) Certificate, Holland
- Hospitality Waiters Basic Training – October 7, 2000
Awards
Awards:
In 2006 I received an award for best ‘Performance’ during my internship at Sandals Montego Bay.
In 2009 I received an award for outstanding performance and quality work in the entertainment department at Sunset Beach for the period June to August 2009.
In 2010 I received an award for Department Team member of the month for the Wedding Team for the month of November 2010.