Open To Work
Jill Miller
Ottawa
Work Preference
Summary
Dedicated professional in player safety and emergency preparedness with extensive experience in fire services and municipal operations. Known for effective multi-agency coordination and developing comprehensive emergency action plans that enhance safety for athletes and spectators. Strong communicator skilled in maintaining safe environments and ensuring compliance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bylaw Dispatcher
City of Ottawa
Ottawa
01.2024 - Current
- Coordinate and prioritize calls for service, ensuring rapid and safe deployment of enforcement officers.
- Maintain continuous radio communication, track officer locations, and log safety concerns in real time.
- Support municipal operations including enforcement, licensing, and animal services.
- Apply conflict resolution and de-escalation techniques during public interactions.
- Document incidents, complaints, and Requests for Service with high accuracy.
- Collaborate with external agencies to enhance operational safety and response coordination.
- Emergency & Protective Services
Parking Control Helper
City of Ottawa
Ottawa
01.2023 - Current
- Supported municipal operations during snow removal and enforcement activities.
- Coordinated with Public Works and towing partners to maintain safe road conditions.
- Parking Control
Registered Early Childhood Educator (Casual)
Ottawa Carleton District School Board
Ottawa
01.2022 - Current
- Supported safety, supervision, and well-being of children in dynamic environments.
- Collaborated with staff to deliver structured programming and maintain safe learning spaces.
Fire Captain
University of Connecticut Fire Department
Storrs
01.2018 - 01.2020
- Served as Incident Commander for fire, medical, and multi-agency emergency scenes, ensuring safe, coordinated response.
- Led a 10-person fire suppression team during emergency and non-emergency operations.
- Monitored radio traffic and coordinated with police, EMS, and campus security.
- Conducted safety briefings, risk assessments, and operational planning for large-scale events.
- Produced detailed incident reports and operational documentation using FH Software, ESO, and Microsoft Office.
- Represented the department at public events, interagency meetings, and safety committees.
- Storrs, CT
Fire Lieutenant
University of Connecticut Fire Department
Storrs
01.2005 - 01.2018
- Led fire and medical emergency responses, including mutual aid operations.
- Conducted inspections, pre-plans, and hazard assessments to enhance safety of campus facilities.
- Conducted inspections, pre-plans, and hazard assessments for campus facilities.
- Delivered training on emergency procedures, safety protocols, and public education programs to improve community awareness and preparedness.
- Ensured accurate NFIRS reporting and conducted thorough fire protection system inspections to maintain compliance and safety standards.
- Storrs, CT
Education
Graduate Certificate - Emergency Management
Algonquin College
Ottawa12-2026
Graduate Certificate - Human Resources Management
Algonquin College
Ottawa, ON12-2024
Diploma - Early Childhood Education
Algonquin College
Ottawa, ON12-2022
Graduate Certificate - Emergency Management
University of New Haven
West Haven, CT USA12-2016
Master of Science - Fire Science / Arson Investigation
University of New Haven
West Haven, CT USA12-2016
Bachelor of Science - Health Science (Athletic Training), Minor in Psychology
Quinnipiac University
Hamden, CT USA05.1993
Skills
- Emergency Response Planning
- Player and Venue Safety
- On-Ice Emergency Response Coordination
- Facility Safety Assessments
- Multi-Agency Liaison (EMS, Fire, Security)
- Risk Assessment and Hazard Mitigation
- Emergency Communications
- Event Safety Management
- Staff Training & Safety Drills
- Documentation & Incident Reporting
- Public Safety Policy & Compliance
- Communication & Crisis Management
Certification
- Fire Officer II
- Fire Service Instructor I
- Firefighter II
- EMT-B HazMat Technician 472
- NIMS IS-100, 200, 300, 700, 800
- First Aid & CPR-C
- Registered Early Childhood Educator
Timeline
Bylaw Dispatcher
City of Ottawa
01.2024 - Current
Parking Control Helper
City of Ottawa
01.2023 - Current
Registered Early Childhood Educator (Casual)
Ottawa Carleton District School Board
01.2022 - Current
Fire Captain
University of Connecticut Fire Department
01.2018 - 01.2020
Fire Lieutenant
University of Connecticut Fire Department
01.2005 - 01.2018
Graduate Certificate - Emergency Management
Algonquin College
Graduate Certificate - Human Resources Management
Algonquin College
Diploma - Early Childhood Education
Algonquin College
Graduate Certificate - Emergency Management
University of New Haven
Master of Science - Fire Science / Arson Investigation
University of New Haven
Bachelor of Science - Health Science (Athletic Training), Minor in Psychology
Quinnipiac University