Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Service Coordinator
DK Ford
07.2023 - Current
Assisted in coordinating service requests and scheduling appointments for clients.
Facilitated communication between clients and service providers to ensure clarity of needs.
Maintained accurate records of client interactions and service outcomes in management systems.
Developed knowledge of services offered to provide informed support to clients and staff.
Participated in training sessions to improve skills relevant to role and enhance team effectiveness.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Established strong relationships with clients through regular follow-ups
Recruitment Consultant/Business Development
Randstad Staffing
10.2022 - 06.2023
Conducted candidate sourcing through various platforms, enhancing talent pool diversity.
Facilitated end-to-end recruitment processes for diverse job roles, ensuring alignment with client needs.
Developed and maintained strong relationships with clients to understand hiring requirements and culture fit.
Utilized Applicant Tracking Systems to streamline recruitment workflow and improve candidate tracking efficiency.
Collaborated with hiring managers to refine job descriptions and optimize candidate selection criteria.
Built strong relationships with clients through regular communication and understanding their unique needs.
Contributed to business development efforts by identifying potential new clients within target industries or markets.
Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
Assisted with writing job postings and job descriptions for boards.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Sale Associate - Soft Good Specialist
Sport Chek
09.2021 - 09.2022
Developed product knowledge to assist customers in making informed purchasing decisions.
Collaborated with team members to enhance store presentation and merchandising standards.
Implemented inventory management practices to maintain stock levels and reduce discrepancies.
Resolved customer inquiries efficiently, ensuring a positive shopping experience.
Retail Sales Associate
Adidas, Davids Tea, Warehouse One, Anew U Spa, 9Round Kickboxing
04.2017 - 08.2021
Assisted customers in product selection, enhancing overall shopping experience.
Managed inventory levels, ensuring optimal stock availability and organization.
Trained new associates on sales techniques and customer service protocols.
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Implemented merchandising strategies to improve product visibility and sales.
Member Relations Specialist
Leduc Regional Chamber of Commerce
06.2014 - 03.2017
Facilitated member onboarding processes, ensuring seamless integration and satisfaction.
Resolved member inquiries and issues, enhancing overall member experience and retention.
Collaborated with cross-functional teams to improve member communication strategies.
Met with potential members to go over how and if we can help their business move forward in our community
researched new and old business that could benefit from being Chamber members
assisting in organizing and running member events
Manager - Temporary Services
IS2 Workforce Solutions
12.2011 - 06.2014
Led recruitment strategy for diverse client portfolios, enhancing talent acquisition processes.
Mentored junior consultants, fostering skills in candidate sourcing and interviewing techniques.
Collaborated with hiring managers to identify staffing needs, ensuring alignment with organizational goals.
Developed tailored recruitment campaigns that increased candidate engagement and employer branding.
Analyzed market trends to advise clients on competitive compensation packages and workforce planning strategies.
Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
Education
No Degree - Travel & Tourism
Southern Alberta Institute of Technology
Calgary, AB
05-2006
High School Diploma -
W.P. Wagner High School
Edmonton, AB
06-2002
Skills
Telephone communication
Accurate recordkeeping
Client advocacy
Notetaking and documentation
Service monitoring and evaluation
Ongoing client support
Time management
Relationship building
Teamwork and collaboration
Languages
English
Full Professional
Interests
Adventure Travel
Music
Weight training and Fitness
Spending time with my Son
Timeline
Service Coordinator
DK Ford
07.2023 - Current
Recruitment Consultant/Business Development
Randstad Staffing
10.2022 - 06.2023
Sale Associate - Soft Good Specialist
Sport Chek
09.2021 - 09.2022
Retail Sales Associate
Adidas, Davids Tea, Warehouse One, Anew U Spa, 9Round Kickboxing