Jill Imrie
NORTHVANCOUVER,BC
Summary
Detail-oriented administrative professional with expertise in office management and customer service. Proven ability to streamline operations and ensure efficient communication between teams.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
North Vancouver School District
North Vancouver, British Columbia
10.2019 - Current
- Managed communication between parents, teachers, and administration efficiently.
- Processed incoming correspondence and directed inquiries to appropriate personnel.
- Welcomed visitors at front desk, providing assistance and directions. in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Collaborated with staff to streamline office operations and improve workflows.
- Supported the implementation of school policies and procedures effectively.
- Provided training and guidance to new administrative team members as needed.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Facilitated communication between different departments within the organization.
- Guided customer inquiries to the appropriate department for resolution. to appropriate department personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
Retail Sales Associate
MAC Cosmetics
Vancouver, British Columbia
10.2002 - 03.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and provided personalized recommendations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Demonstrated makeup application techniques to enhance customer experience.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Collaborated with team members to achieve daily sales goals.
- Maintained clean and organized sales floor to ensure a welcoming environment.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Education
Diploma - Excellence in Makeup Artistry
Blanche Macdonald Centre
Vancouver, BCSkills
- Office management
- Customer service
- Communication management
- Data entry accuracy
- Time management
- Attention to detail
- Customer relationship management
- Effective communication
- Training and development
Timeline
Administrative Assistant
North Vancouver School District
10.2019 - Current
Retail Sales Associate
MAC Cosmetics
10.2002 - 03.2020
Diploma - Excellence in Makeup Artistry
Blanche Macdonald Centre