Jill Hess
Windsor
Summary
Client Account Manager offering 17-years in the insurance industry dedicated to customer loyalty and maintaining high retention. Superb communication skills leveraged to proactively improve customer service processes and garner stellar client feedback. Vast knowledge and experience in the industry to strive to deliver the very best in customer service.
Overview
27
27
years of professional experience
Work History
Client Account Manager
HUB International Limited
08.2007 - Current
- Built client relationships by responding to inquiries quickly, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Provide experienced claims counseling to clients when needed
- Provided experienced Insurance advise to clients , while explaining policy terms
- Speaking with clients to assess their needs and identify suitable insurance coverage
- Completed policy changes, rewrites and new business applications while obtaining all the necessary documentation and requirements asked of each insurance carrier
- Assist and mentor fellow licensed brokers to help develop their skills in insurance
Assistant Manager
McDonald's Restaurant
08.1997 - 04.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Responsible for operational programs including scheduling, training, food ordering/inventory, and equipment maintenance.
Education
High School Diploma -
Assumption College Catholic High School
Windsor, ON06.2000
Skills
- Decision-Making
- Problem-Solving
- Customer Service
- Organizational Skills
- Adaptability and Flexibility
- Relationship Building
- Self Motivation
- Time Management
Timeline
Client Account Manager
HUB International Limited
08.2007 - Current
Assistant Manager
McDonald's Restaurant
08.1997 - 04.2007
High School Diploma -
Assumption College Catholic High School
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