Hi, I’m
JILL FORBES
Maple Ridge,CA
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Summary
Hardworking and focused Administrative professional offering excellent communication, customer service/public interaction, planning and prioritization skills demonstrated through 15+ years of performance. Skilled at drafting reports and business correspondence, managing mail and schedules, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
19
years of professional experience
Work History
Benjamin Forbes Real Estate Services
Unlicensed Assistant
11.2019 - Current
Job overview
- Administrative assistance, client management, real estate photography, bookkeeping duties, and content writing.
- Enhanced marketing efforts for properties by creating visually appealing online listings and promotional materials.
- Managed a database of clients, tracking preferences and communication history to improve customer service.
- Aided in increasing sales efficiency by researching local market trends to better inform agents'' strategies.
- Improved office organization by maintaining detailed records of properties, transactions, and client interactions.
- Streamlined administrative tasks for agents by preparing reports, drafting correspondence, and managing calendars.
- Collaborated closely with agents to develop targeted marketing campaigns tailored to specific buyer segments or property types.
- Increased agent productivity levels by taking on routine tasks such as data entry and email management, allowing them to focus on sales activities more exclusively.
- Maintained a high level of professionalism when interacting with clients, vendors, and agents, fostering positive working relationships.
- Supported the development of new client relationships by attending networking events and industry conferences on behalf of the real estate team.
- Maintained efficient office operations by handling errands and administrative functions.
- Assisted clients in home staging and overall preparation for real estate sales.process
EasyPark Vancouver
Account Manager/Accounts Receivable
04.2012 - 05.2017
Job overview
- Monthly Parking Account Manager (during a 15 month maternity leave coverage)
- Managing and maintaining the administration of 900+ monthly parking customer accounts
- (Remainder) Served as Accounts Receivable within the Monthly Parking Department - processing customer payments, preparing deposits, month end reconciliation, online credit card processing platforms, collections, records management, and reporting
- Functioned as an assistant to the Monthly Parking Department by handling customer care transactions such as new account setup, account cancellations, and maintenance
- Assisted the Junior Accountant, Controller, and Director of Finance by generating weekly, bi-weekly, and monthly financial reports (ie
- Aged Trial Balance, Monthly Parking Counts and Payment Summary reports), as well as Reception relief during lunch hours and as needed.
- Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Ensured timely payments from clients through effective communication and proactive followups.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Prepared bills receivable, invoices, and bank deposits.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
Yatra Yoga Studio
Yoga Teacher
12.2010 - 09.2015
Job overview
- Led classes in various styles of yoga, meditation, guided relaxation and massage
- Hatha, Yin, Power, Pre and Postnatal Yoga Teacher.
- Enhanced student flexibility and strength by incorporating diverse yoga styles into class sessions.
- Promoted mindfulness and stress reduction through the integration of meditation techniques in classes.
- Increased student retention by providing personalized attention, adjustments, and modifications to suit individual needs.
- Established a welcoming and inclusive environment for students of all skill levels, fostering community growth.
- Developed strong relationships with clients through consistent communication, addressing concerns, and offering support throughout their yoga journey.
- Collaborated with studio management to create targeted marketing initiatives for increased class attendance.
- Tailored each yoga session according to the specific goals, abilities, and preferences of individual students or groups.
- Incorporated elements of music, aromatherapy, or visualization techniques to enhance overall student experience during classes.
- Served as an ambassador for the studio at community events, promoting the benefits of yoga practice in daily life.
- Developed new yoga skills through continuous study and practice.
- Incorporated safety, fun and creativity in lesson design and application.
Maddies Natural Pet Products Ltd
Communications Specialist
02.2005 - 08.2010
Job overview
- Provided exemplary Customer Service, unmatched data entry skills (10-key and 60 WPM) and employee training to receive a promotion from Customer Service Representative to Communication Specialist
- Composed all company communications documents including a Policy and Procedures Manual, Employee Handbook, website content, creation of import/export documents (in liaison with the CBSA), meeting minutes preparation and distribution, and personal correspondence on behalf of management
- Provided personal assistance to senior staff on various projects, event planning, content writing, scheduling and travel arrangements, and email composition
- 7 months Accounts Receivable coverage.
Education
Prana Yoga Teacher CollegeVancouver, BC
RYT Yoga Teacher Training from Hatha Yoga Teacher Training
10.2010
Douglas CollegeNew Westminster, BC
Associate Degree from Creative Writing
06.2006
Windermere High SchoolVancouver, BC
High School Graduation
09.1998
Skills
- Account Management
- Creativity
- Resourcefulness
- Customer Service
- Office Administration
- Computer/Software Literacy
- Bookkeeping
- Business and Creative Content Writing
- Problem solving
- Thoughtful and supportive leadership skills
- Clerical operations and organization
- Spreadsheets and word processing
- Experienced with typical office equipment
- Proficient in Internet, software and computer applications
- Intermediate Microsoft Office: Word, Excel, Outlook, Sage Accpac, QBO, Route Manager, Zendesk CRM, LastPass, Chase Orbital Paymentech, Sitefinity, LogMeIn, Keyscan Very capable of learning new software
- Professional photography experience and proficient in Adobe software: Photoshop and InDesign
- Experience with management of social media platforms for business: Facebook, Instagram, LinkedIn and YouTube
- Organization and Time Management
- Decision-Making
- Analytical and Critical Thinking
- Calm Under Pressure
- Remote Office Availability
- Excellent Communication
- Dependable and Responsible
- Supporting Daily Living Needs
- Empathy and Compassionate Care
- Calm Under Stress
- Emotional and Social Support
- Nutrition and Diet
Languages
English
Native or Bilingual
Personal Information
Title: Administrative Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unlicensed Assistant
Benjamin Forbes Real Estate Services
11.2019 - Current
Account Manager/Accounts Receivable
EasyPark Vancouver
04.2012 - 05.2017
Yoga Teacher
Yatra Yoga Studio
12.2010 - 09.2015
Communications Specialist
Maddies Natural Pet Products Ltd
02.2005 - 08.2010
Prana Yoga Teacher College
RYT Yoga Teacher Training from Hatha Yoga Teacher Training
Douglas College
Associate Degree from Creative Writing
Windermere High School
High School Graduation
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