Jill Craggs
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Location Manager
The Ten Spot
Toronto, ON
05.2019 - 05.2023
- Manage a staff of 15-30
- Responsible for day to day operations of two locations
- Set goals and targets for staff
- Bi-weekly check ins with staff to ensure goals are being met
- Ensuring all guests and staff are safe and satisfied with their experience
- Document all client issues and resolve via face to face, email and over the phone
- Maintain a professional environment
- Budgeting and Ordering directly with vendors
- Regular check in with the franchise partner and headquarters to create targets and action plans and share status reports
- Inventory management
- Scheduling
- Marketing and Event planning for group bookings
- Planning staff events and outings
- On-boarding and Training all new staff
Location and Quality Assurance Manager
The Ten Spot
Toronto, ON
01.2018 - 03.2019
- Deploying secret shoppers to 10 locations
- Reporting back to management regarding secret shopper reviews
- Site visits - visiting 10 locations to ensure all protocols are being adhered to, ensuring each location is being cleaned up to standards
- Performing esthetic services when needed.
Location Manager
The Ten Spot
Toronto, ON
03.2017 - 01.2018
- Responsible for overseeing a staff of 15
- Scheduling
- Orders, Inventory management
- Budgeting
- Cash Management
- Creative retail incentives and bonuses for staff
- Perform esthetic services when needed.
Location Manager & Esthetics trainer
The Ten Spot
Toronto, ON
09.2016 - 03.2017
- Overseeing a staff of 5
- Perform esthetic services on clients
- Ordering for the store
- Inventory Management
- Training estheticians and staff.
Assistant Manager
The Ten Spot
Toronto, ON
06.2015 - 09.2016
- Overseeing staff while manager was not present
- Perform esthetic services on clients
- Bank deposits
- Inventory management
- Motivating staff
- Assist manager when support is needed.
Esthetician
The Ten Spot
Toronto, ON
11.2014 - 06.2015
- Perform esthetic services on clients
- Cleaning duties
- Worked to achieve and hit sales goals.
Esthetician
Creative View Hair Salon
Dryden, ON
10.2012 - 10.2014
- Perform esthetic services on clients (manicures, pedicures, facials, waxing, tinting)
- Daily cleaning
- Cash handling.
Esthetician
Tera Nova Salon and Spa
Thunder Bay, ON
09.2011 - 09.2012
- Perform esthetic services on clients (manicures, pedicures, facials, waxing, relaxation massage)
- Daily cleaning duties
- Retail sales.
Education
Diploma in Esthetics and Spa Management -
Loyalist College
05.2011
Highschool Diploma -
Dryden Highschool
06.2009
Skills
- Management
- Cash Handling
- Payroll
- Retail Sales
- Budgeting
- Quality Assurance
- Microsoft Word & Excel
- Time Management
- Customer Service
- Leadership
- Profit & Loss
- Human Resources
- Recruiting
Timeline
Location Manager
The Ten Spot
05.2019 - 05.2023
Location and Quality Assurance Manager
The Ten Spot
01.2018 - 03.2019
Location Manager
The Ten Spot
03.2017 - 01.2018
Location Manager & Esthetics trainer
The Ten Spot
09.2016 - 03.2017
Assistant Manager
The Ten Spot
06.2015 - 09.2016
Esthetician
The Ten Spot
11.2014 - 06.2015
Esthetician
Creative View Hair Salon
10.2012 - 10.2014
Esthetician
Tera Nova Salon and Spa
09.2011 - 09.2012
Diploma in Esthetics and Spa Management -
Loyalist College
Highschool Diploma -
Dryden Highschool
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