Jill Copeland
Oroville
Summary
Accomplished Store Manager with a proven track record at Big Lots Stores, Inc., excelling in customer relations and inventory management. Skilled in leading teams to enhance customer satisfaction and streamline operations, demonstrated by successful store launches and effective training programs. Expert in multitasking and organization, with a knack for fostering positive environments and driving significant improvements in loss prevention.
Overview
32
32
years of professional experience
Work History
Store Manager
Big Lots Stores, Inc.
02.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Interacted well with customers to build connections and nurture relationships.
- Opened a New Big Lots, including hiring crew and merchandising
- In charge of Zebra inventories, from inventory prep, counts and submitting numbers/necessary paper work
- District Training Manager, Training New Store Managers, Assistant, Leads and Furniture Managers
- Helped merchandise or missing manager fill in at troubled stores.
- Philanthropy Team 2 years
Bakery/Deli Manager
Food Outlet
04.1993 - 08.2000
- Enhanced customer satisfaction with exceptional service and high-quality food offerings.
- Conducted regular performance evaluations for team members, providing constructive feedback and support for improvement opportunities.
- Maintained a clean and inviting store environment, adhering to strict sanitation standards.
- Streamlined deli operations by optimizing staff schedules and workflow processes.
- Deli Trays
- Made fresh salads
- Sandwich Art
- Over looked the Bakery
Education
High School Diploma -
Las Plumas High School
Oroville, CA06.1991
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Team Leadership
Friendly and Positive
Inventory Management
Store Merchandising
Recruitment and hiring
Policies and Procedures
Timeline
Store Manager
Big Lots Stores, Inc.
02.2009 - Current
Bakery/Deli Manager
Food Outlet
04.1993 - 08.2000
High School Diploma -
Las Plumas High School
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