Jill Church
Regina,SK
Summary
A steadfast leader with experience in managing and optimizing internal initiatives and programs and dedicated to driving continuous improvements in business processes and methodologies. Strong leadership in performance management, and team development. Mentoring and training team members, managing schedules, and overseeing timesheets. Successfully led teams of Project Support Analysts, Data Analysts, Project Coordinators, and Resource Analysts.
Experienced stepping into roles and making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Consultant Manager
CGI
Regina, SK
07.2024 - 09.2024
- Oversaw the Resource Management Team, its functions, and requests during its acquisition.
- Responsible for managing and supporting the Planview application.
- Managing, facilitating, and triaging various requests to gather, analyze, and present project and resource/member data to the Finance, GBS Analysis/RM, and PMO members to ensure data in respective systems accurately reflects assignment work.
- Participated in the introduction to the proposal process. Collaborated and participated with members to gather and input data into client bid requests.
- Planned and assisted in delivering training sessions to improve employee effectiveness with new processes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with cross-functional teams, such as the Project Management Office, to ensure alignment across organizational processes.
- Delegated work to staff, setting priorities and goals.
Manager, Resource Management
Celero
Regina, SK
11.2023 - 07.2024
- Promoted to the position of Manager, Resource Management, accountable for building and developing a new Resource Management function within Celero, and leading a team of resource and data analysts.
- Provide day-to-day leadership to departmental staff, and oversee employees at the manager/team lead level.
- Accountable for the development and daily performance management of team members, which includes coordination of department workflow, mentoring, training, motivating, scheduling, problem-solving, and conflict resolution.
- Directing and delegating activities to team members of an assigned department, in accordance with organizational policies and goals, to achieve the organization’s objectives.
- Prepared, coordinated, and implemented plans, set priorities, and allocated resources to achieve goals.
- Liaised directly with executive and senior management on a weekly, monthly, and quarterly basis to clarify project objectives and deliverables.
- Responsible for presenting updates of work and initiatives to the organizational staff, executive, and senior leadership.
- Acting as a liaison and integration point between numerous Celero departments, including Executive Leadership and Finance, to ensure all company resources are accurately represented and assigned work to optimize capacity.
- Defined, optimized, and matured the operations of resource management processes, procedures, RACIs, flow charts, related to resource capacity planning, allocation, tracking, and monitoring, and ensuring processes are agile and capable of handling a variety of work requests.
- Delegated reporting of time coding, resource standard activity utilization, consumption, timesheet compliance, capacity, and utilizations while overseeing the operations.
- Accountable for data governance of work and resource utilization metric compliance, and to refine all appropriate standards and practices in collaboration with Human Resources.
- Reported to Executive Leadership on all staff regarding supply/demand, utilization, capacity, forecasts, and any impacts on capacity and our KPI measures.
- Monitored high-level and granular capacity planning data (resource-scheduled and historical data) to help identify gaps in supply/demand, and provide recommendations to the business to ensure resources are optimized.
- Responsible for Planview database administration, maintaining the test and production environment, developing and testing database configuration, and providing support for business systems for 24/7 availability.
- Accountable for ensuring that Planview protocols and processes are being adhered to in order to ensure data accuracy and integrity; advises on complex technical and business matters.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Trained employees on additional job positions to maintain coverage of roles.
Team Lead - Project Support
Celero
Regina, Saskatchewan
09.2020 - 11.2023
- Promoted to Team Lead and responsible for leading a team of Project Support Analysts, Data Analysts, and Project Coordinators.
- Responsible for supporting project administration and scoping processes to assist internal teams by analyzing, estimating, and recommending solutions for internal and external client project requests.
- Responsible for the recruitment, development, and daily performance management of team members.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Prepare and maintain team objectives and plans, including reporting to management.
- Participated in divisional and departmental planning.
- Responsible for the development of Statements of Work (SOWs), High-Level Estimates (HLE), RFI/RFP responses, and Business Cases.
- Delegated daily tasks to team members to optimize group productivity.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Collaborate with team members to complete work tasks, actively seeking ways to apply technology or automate business processes, and other duties to ensure operational stability.
- Administer project requests in the project management tool (Planview).
- Participated in the implementation of project prioritization techniques, and supported capacity planning recommendations to determine project sequencing.
- Responsible for maintaining project support templates and processes.
- Delegated and supported testing, including the execution of test plans, resolving reported issues, and preparations for implementation for Planview release upgrades (testing, validation).
- Support the audit of processes and databases to facilitate continuous improvement by identifying areas of waste, addressing redundancies, and recommending solutions to promote efficiencies.
Bid Support Specialist
Celero
REgina, SL
04.2013 - 09.2020
- Responsible for developing Statements of Work (SOWs), High-Level Estimates (HLE), Request for Information (RFI), Request for Proposal (RFP) responses, and internal Business Cases.
- Accountable for gathering and presenting all project costs associated with HLEs and SOWs in formats required by current organizational processes.
- Acted as a liaison and integration point between numerous internal departments, clients, and third-party vendors.
- Accountable for ensuring that responses to estimates/proposals are delivered accurately on time, and fully meet or exceed the needs of both internal and external stakeholders.
- Communicated with customers to gather further requirements to ensure a competent, deliverable solution is priced.
- Responsible for Planview database administration, maintaining the test and production environment, developing, and testing database configuration, and providing support for business systems for 24/7 availability.
- Accountable to perform Planview application release upgrades (testing, validation, production release).
Support, Audit and Risk Analyst
Celero
Regina, Saskatchewan
07.2005 - 04.2013
- Lead the development of the Business Continuity Plan and Business Impact Analysis documents.
- Managed and maintained the distribution of audit reliance letters and reports to clients.
- Responsible for preparing documentation and addressing issues in a timely manner through the appropriate escalation channels.
- Functioning in a team lead capacity and escalation point to backfill for the current interim manager; training and mentoring junior staff.
- Responsible for creating structured processes and maintaining technical documentation.
- Accountable for documenting and creating knowledge base items and system-related procedures.
- Provided first and second level incident resolution for server, desktop, and networking technologies support.
Education
High School Diploma -
Thom Collegiate
Regina, SK06-1996
Some College (No Degree) - Psychology
University of Regina
Regina, NoneSkills
- Resource Management
- Teamwork
- Facilitation, Coordination
- Emotional intelligence
- Active listening
- Process Mapping
- SOW/Proposal Development
- Coaching and mentoring
- Enterprise Project Portfolio Management (Planview)
- MS Office Suite (Outlook, Word, Excel, Teams)
- Visio
- SharePoint
- PowerPoint
Certification
- Leadership Development Program Certificate (Mindful HR Services)
- ITIL V4 Foundation Certificate (Global Knowledge)
- Associates Certification in Consulting Skills (Global Knowledge): Consulting Fundamentals; Analysis and Problem Solving for Consultants; Making Recommendations -Communication Skills for Consultants
- Writing Statement of Works (Global Knowledge)
- Toastmasters Program
- Institute of Internal Auditors: Beginning Auditor Tools and Techniques; Operational training
- Auditing – Influencing Positive Change training
- Fundamentals of IT Audit and Assurance (ISACA)
Affiliations
- United Way Volunteer program through Celero
- Resort Lake Community volunteering
- Coached Ringette
References
References available upon request.
Timeline
Senior Consultant Manager
CGI
07.2024 - 09.2024
Manager, Resource Management
Celero
11.2023 - 07.2024
Team Lead - Project Support
Celero
09.2020 - 11.2023
Bid Support Specialist
Celero
04.2013 - 09.2020
Support, Audit and Risk Analyst
Celero
07.2005 - 04.2013
- Leadership Development Program Certificate (Mindful HR Services)
- ITIL V4 Foundation Certificate (Global Knowledge)
- Associates Certification in Consulting Skills (Global Knowledge): Consulting Fundamentals; Analysis and Problem Solving for Consultants; Making Recommendations -Communication Skills for Consultants
- Writing Statement of Works (Global Knowledge)
- Toastmasters Program
- Institute of Internal Auditors: Beginning Auditor Tools and Techniques; Operational training
- Auditing – Influencing Positive Change training
- Fundamentals of IT Audit and Assurance (ISACA)
High School Diploma -
Thom Collegiate
Some College (No Degree) - Psychology
University of Regina
Similar Profiles
Marius Meulaje KengmogneMarius Meulaje Kengmogne
Bilingual IT Help Desk Technician at CGIBilingual IT Help Desk Technician at CGI
Neeraj SonvaniNeeraj Sonvani
Software Engineer at CGISoftware Engineer at CGI
Bala Chandra Sekhar Reddy BhavanamBala Chandra Sekhar Reddy Bhavanam
Software Intern at CGISoftware Intern at CGI