Jill Bissonnette
Calgary,AB
Summary
Detail-oriented Owner with proven success building relationships with clients through communication. Dedicated leader and team player who maintains professional relationships. Ability to organize and prioritize work to meet deadlines. Great at identifying problems and brainstorming effective solutions Results driven achiever with exemplary planning skills and a high degree of accuracy. Very disciplined self starter who takes initiative with minimal supervision
Overview
25
25
years of professional experience
Work History
Sales Representative
Regal Building Materials
05.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Owner/Operator
Prestige Projects Inc
07.2007 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Contacted other contractors to assist in job duties.
- Prepared original and relevant options for clients suitable to individual requirements.
- Applied skill in color theory and composition to bring client visions to fruition.
- Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Project Manager
Michele's Landscaping Calgary
07.2023 - 10.2023
- Planned and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project progress, identified risks and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Secretary
Alberta Health Services
04.2007 - 09.2011
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Quality Manger
Telus
02.2000 - 06.2007
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Developed process controls and metrics for daily management of call centre.
- Prepared agendas and took notes at meetings.
Education
Certificate- On Going - Visual Design
University of Calgary
Calgary, ABHigh School Diploma -
Claremont Secondary School
1998
Skills
- Business Development
- Blueprint Reading
- Quantity Takeoffs
- Critical Thinking
- Quickbooks
- Google Suite, Hubspot, Bluebeam
- Project Management
- Accounts Receivable/Payable
Languages
Timeline
Sales Representative
Regal Building Materials
05.2024 - Current
Project Manager
Michele's Landscaping Calgary
07.2023 - 10.2023
Owner/Operator
Prestige Projects Inc
07.2007 - Current
Secretary
Alberta Health Services
04.2007 - 09.2011
Quality Manger
Telus
02.2000 - 06.2007
Certificate- On Going - Visual Design
University of Calgary
High School Diploma -
Claremont Secondary School
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