- Enjoy participating in various sports for overall physical and mental well-being
- Baking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
Jill Bennett
Hamilton
Summary
Dedicated professional with a proven track record as a Facility's Attendant, adept in fostering community relations. I excel in leveraging strong principles of equity and diversity, showing support and equality for all people I encounter, achieving significant improvements embodying a strong moral and work ethic.
I'm equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Achieving successful customer experience, has always been my number one priority while working with the public
Overview
8
8
years of professional experience
Work History
Facility's Attendant
City of Hamilton Planning and Economic Development
09.2022 - Current
- Provide excellent customer service, addressing inquiries and resolving issues efficiently.
- Participate in all aspects of the Museums and Visitor Centre operations including but not limited to opening and closing, clean-up, set-ups, and POS cash handling for products and services.
- Lead Attendant/Trainer for filming at all City owned museums, historic sites and heritage properties to ensure they run effectively and rules around proper use of grounds and facilities are adhered to; ensuring no damage to interior, exterior of grounds or property.
- Create displays of local tourism and museum products and services that meet visitors interests and highlight Hamilton’s authentic tastes, cultures, and stories in collaboration with local businesses and community organizations.
- Participated in training workshops for continuous professional development, enhancing knowledge on industry best practices as well as trained new hires on safe opening/closing procedures.
- Assisted in the planning and execution of special events, ensuring successful outcomes for all parties involved as well as setting up promotional displays and equipment.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to the general public and community partners in person, by email, mail and over the phone regarding request for locations, events and landmarks.
- Collected and helped maintain data for the Visitor Experience Centre, following best practices and aligning with Tourism & Culture standards.
- Supported revenue generation efforts by actively promoting museum sales and facility rentals to prospective clients.
- Provided back up clerical assistance when needed by the Museum and Tourism & Events staff.
- Maintain a policy and procedures manuals to document and support operations as required.
- Served as a point of contact for external service providers, coordinating necessary maintenance visits or repairs as needed.
Customer Service and Accounts Receivable/Accounts Payable Specialist
Guest Plumbing and Heating
07.2017 - 03.2021
- Responsible for both the business and owner's personal affairs.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Processed WSIB Claims, WSIB clearance, insurance documents and safety certificates for work projects
- Responsible for fulfilling credit applications, maintaining/updating business and vehicle insurance, as well as College of Trades and staff certificates
- Responsible for fulfilling credit applications, maintaining/updating business and vehicle insurance, as well as College of Trades and staff certificates
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Implementing Health and Safety regulations for office & shop floor.
Education
Certificate - Fashion Arts And Marketing Certificate
Sheridan College of Applied Arts And Technology
Oakville, ONHigh School Diploma -
Sir John A MacDonald Secondary High School
Hamilton, ONSkills
- STRONG moral and work ethic
- STRONG principles of equity, diversity and inclusion within the community
- STRONG Customer Service and Tourism Visitor experience
- Cash handling and retail operations experience
- Excellent oral and written communications
- Work well independently as well as in a team environment
- Positive attitude
- Navigated the world and it's challenge's successfully as a biracial single mother of a caucasian son
- Building community relations
- Proficient in Legend, Xplor, Howi, Teams, Monaris Payment System, QuickBooks, Microsoft Office 365 Software Outlook/Word, Excel,
- Current knowledge the Ontario Occupational Health and Safety Act, WHMIS, the Ontario Employment Standards Act
Interests
Timeline
Facility's Attendant
City of Hamilton Planning and Economic Development
09.2022 - Current
Customer Service and Accounts Receivable/Accounts Payable Specialist
Guest Plumbing and Heating
07.2017 - 03.2021
Certificate - Fashion Arts And Marketing Certificate
Sheridan College of Applied Arts And Technology
High School Diploma -
Sir John A MacDonald Secondary High School
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