Jill Ballinger
Calgary,Canada
Summary
Employment within a fast-paced, dynamic organization, which encourages development, advancement, and continued education.
Developed expertise in business operations and technical support within fast-paced, collaborative environment. Demonstrates strong analytical skills and technical proficiency, including problem-solving. Aspiring to transition into new field where these transferable skills can contribute to organizational success.
Overview
19
19
years of professional experience
Work History
In Business Technician
Rogers Communications
01.2016 - Current
- Operate test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
- Respond to and resolve customer service issues
- Complete all routine business installs and service calls independently
- Maintain accurate system records and support documentation for all work orders
- Developed strong relationships with custamers by consistently delivering high-quality work and maintaining open lines of communication throughout projects.
- Enhanced customer satisfaction through timely resolution of technical issues and providing exceptional support.
- Serviced internet and phone equipment for expedient repair and minimal downtime.
- Assisted customers with technical support inquiries.
System/Service Technician
Shaw Cable
01.2008 - 01.2016
- Work with maintenance technician with all new construction and rebuilds
- Respond to call-outs of outages/utility outages
- Assist with change controls for activating new equipment within the cable plant
- Install residential wiring, including drops, outlet wiring
- Operate test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
- Respond to and resolve customer service issues
- Complete all routine service calls independently
- Maintain accurate system records and support documentation for all work orders
- Various other duties as needed
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
Auditor
Shaw Cable
01.2008 - 01.2010
- Running specific reports through CBS
- Complete audit paperwork by documenting audit findings
- Identify, report, and repairs( when possible) cable system flaws
Customer Service Representative-Repair/Dispatch
Shaw Cable
01.2006 - 01.2008
- Posting of all paperwork
- PC hardware and networking
- Large call volume from Technicians
- Troubleshooting PC problems with the technicians
Education
Installer Technician -
NCTI
Service Technician -
NCTI
COMP TIA A+ Certification -
Applied Computer Diploma -
College of the Rockies
Skills
- Salesforce administration
- Installation and repair
- Audit reporting
- Data entry
- Work with minimal supervision
- Professionalism
- Hardware troubleshooting
- Troubleshooting techniques
- Self motivation
- Equipment installation
- Multitasking Abilities
Languages
English
Full Professional
Timeline
In Business Technician
Rogers Communications
01.2016 - Current
System/Service Technician
Shaw Cable
01.2008 - 01.2016
Auditor
Shaw Cable
01.2008 - 01.2010
Customer Service Representative-Repair/Dispatch
Shaw Cable
01.2006 - 01.2008
Service Technician -
NCTI
COMP TIA A+ Certification -
Applied Computer Diploma -
College of the Rockies
Installer Technician -
NCTI
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