Jill Ballinger
Calgary,Canada
Summary
Employment within a fast-paced, dynamic organization, which encourages development, advancement, and continued education.
Developed expertise in business operations and technical support within fast-paced, collaborative environment. Demonstrates strong analytical skills and technical proficiency, including problem-solving. Aspiring to transition into new field where these transferable skills can contribute to organizational success.
Overview
19
19
years of professional experience
Work History
In Business Technician
Rogers Communications
Calgary, AB
01.2016 - Current
- Operate test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
- Respond to and resolve customer service issues
- Complete all routine business installs and service calls independently
- Maintain accurate system records and support documentation for all work orders
- Developed strong relationships with custamers by consistently delivering high-quality work and maintaining open lines of communication throughout projects.
- Enhanced customer satisfaction through timely resolution of technical issues and providing exceptional support.
- Serviced internet and phone equipment for expedient repair and minimal downtime.
- Assisted customers with technical support inquiries.
System/Service Technician
Shaw Cable
Fernie, BC
01.2008 - 01.2016
- Work with maintenance technician with all new construction and rebuilds
- Respond to call-outs of outages/utility outages
- Assist with change controls for activating new equipment within the cable plant
- Install residential wiring, including drops, outlet wiring
- Operate test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
- Respond to and resolve customer service issues
- Complete all routine service calls independently
- Maintain accurate system records and support documentation for all work orders
- Various other duties as needed
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
Auditor
Shaw Cable
Cranbrook, BC
01.2008 - 01.2010
- Running specific reports through CBS
- Complete audit paperwork by documenting audit findings
- Identify, report, and repairs( when possible) cable system flaws
Customer Service Representative-Repair/Dispatch
Shaw Cable
Cranbrook, BC
01.2006 - 01.2008
- Posting of all paperwork
- PC hardware and networking
- Large call volume from Technicians
- Troubleshooting PC problems with the technicians
Education
Installer Technician -
NCTI
Service Technician -
NCTI
COMP TIA A+ Certification -
Applied Computer Diploma -
College of the Rockies
Skills
- Salesforce administration
- Installation and repair
- Audit reporting
- Data entry
- Work with minimal supervision
- Professionalism
- Hardware troubleshooting
- Troubleshooting techniques
- Self motivation
- Equipment installation
- Multitasking Abilities
Languages
English
Full Professional
Timeline
In Business Technician
Rogers Communications
01.2016 - Current
System/Service Technician
Shaw Cable
01.2008 - 01.2016
Auditor
Shaw Cable
01.2008 - 01.2010
Customer Service Representative-Repair/Dispatch
Shaw Cable
01.2006 - 01.2008
Service Technician -
NCTI
COMP TIA A+ Certification -
Applied Computer Diploma -
College of the Rockies
Installer Technician -
NCTI