Jill Adams
Chilliwack,BC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Cusotmer Care Specialist
Zealcan Enterprises
Chilliwack, British Columbia
11.2014 - Current
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Provided timely responses to customer questions and complaints in a professional manner.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Entered customer information into the database for tracking purposes.
- Adhered to company policies when handling confidential customer information.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Assisant Manager
Dynamite Clothing
Chilliwack, British Columbia
06.2012 - 11.2014
- Responsible for resolving customer complaints with a positive attitude and problem-solving skills.
- Performed store opening and closing duties, comprising of cash drawer reconciliation and bank deposits.
- Managed visually engaging displays to enhance overall store aesthetic.
- Provided outstanding customer service to enhance and showcase the company brand.
- Served multiple customers simultaneously while maintaining efficiency in a fast-paced retail setting.
- Processed shipments and ensured stock shelves were well-organized.
- Fostered productive relationships with team members as well as senior management.
- Ensured accurate and prompt processing of all sales transactions.
Education
General Studies
University of The Fraser Valley
Chilliwack, BC01-2008
High School Diploma -
Sardis Secondary School
Chilliwack, BC01-2006
Skills
- Customer service excellence
- Payment Processing
- Quality Assurance
- Database Research
- Appointment Scheduling
- Sales Growth
- Workload Management
- Team motivation
- Customer Relations
Affiliations
- I love spending quality time with my four-year-old daughter. I try to make the most of our time together, even if it's just a few minutes each day. I love to read to her, play games, and go to the park. She is so creative and imaginative, and I love to see the world through her eyes. Spending time with her is one of my favorite things to do.
Accomplishments
- I was invited to come to Australia and New Zealand for a work conference in 2018. I was excited to be invited, and I enjoyed meeting people from other countries and putting faces to names.
Timeline
Cusotmer Care Specialist
Zealcan Enterprises
11.2014 - Current
Assisant Manager
Dynamite Clothing
06.2012 - 11.2014
General Studies
University of The Fraser Valley
High School Diploma -
Sardis Secondary School
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