JILJO MATHEW
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer service representative
Rogers, Zedd Customer Solutions
09.2022 - 06.2023
- Contact new and existing customers to promote products and services directly from the client database
- Achieve and maintain sales targets set out by the client
- Handle continues telephone calls, Accurately input retrieve and access information Regarding customer case from my computer system.
FINANCIAL SERVICES REPRESENTATIVE
Citizens Bank, GATESTONE
04.2022 - 07.2022
- Worked in Loss Mitigation department for Citizen bank
- Negotiating, planning, assisting customers with correct payment resolutions
- Continuously delivering positive and difficult messages, personalizing each call, while multi-tasking and navigating through multiple pages.
CUSTOMER SERVICE REPRESENTATIVE
Wells Fargo, ONE CONTACT CANADA INC
11.2018 - 11.2021
- Handle customers inquiries regarding Wells Fargo credit card reward points
- Redeem rewards in the form of check, account credits, gift cards, merchandise purchase and digital downloads
- Also connect with travel for airline ticket, hotel booking and so on.
CUSTOMER SERVICE REPRESENTATIVE
Rogers, S&P Data
05.2018 - 10.2018
- Processing payments for Rogers customers
- Answer customer concerns and queries about Rogers phone bills and technical issues
- Offer company products to make sales.
QUALITY INSPECTOR
STRATOSPHERE
12.2016 - 12.2017
- Inspect car parts and sort damaged products
- Create and submit daily reports.
Social Team Member
Canadian Catholic Movement, CCYM
12.2015 - 12.2016
LEAD GENERATOR
CAMBRIDGE HEATING & COOLING, HOME DEPOT
01.2016 - 10.2016
- Provide information about company products and offers
- Increase sales
- Conduct marketing campaigns
- Record and maintain sales information.
PROCESS ASSOCIATE
ACCENTURE
06.2014 - 12.2014
- Record and analyze financial transactions
- Create various financial reports.
Trainee Associate Functional Consultant / People
Techno Solutions Pvt. Ltd
09.2013 - 02.2014
Education
POST GRADUATE CERTIFICATION IN PROJECT MANAGEMENT
Lambton College
Toronto, ON09.2017
SAP FICO
People-click Techno Solutions Pvt. Ltd
Bangalore, India02.2014
BACHELORS IN COMMERCE
MG University
Kottayam, India2013
Skills
- Project Management
- Microsoft Office Suite
- MS Project
- Time Management
- Problem Solving
Timeline
Customer service representative
Rogers, Zedd Customer Solutions
09.2022 - 06.2023
FINANCIAL SERVICES REPRESENTATIVE
Citizens Bank, GATESTONE
04.2022 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
Wells Fargo, ONE CONTACT CANADA INC
11.2018 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
Rogers, S&P Data
05.2018 - 10.2018
QUALITY INSPECTOR
STRATOSPHERE
12.2016 - 12.2017
LEAD GENERATOR
CAMBRIDGE HEATING & COOLING, HOME DEPOT
01.2016 - 10.2016
Social Team Member
Canadian Catholic Movement, CCYM
12.2015 - 12.2016
PROCESS ASSOCIATE
ACCENTURE
06.2014 - 12.2014
Trainee Associate Functional Consultant / People
Techno Solutions Pvt. Ltd
09.2013 - 02.2014
POST GRADUATE CERTIFICATION IN PROJECT MANAGEMENT
Lambton College
SAP FICO
People-click Techno Solutions Pvt. Ltd
BACHELORS IN COMMERCE
MG University
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