Jilana R. Bray
Vallejo
Summary
Medical professional with solid background in healthcare administration and patient interaction. Proven ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Known for collaborative teamwork and adaptability to meet evolving office needs. Skills include managing electronic health records and patient communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Rotary Way Oral Surgery
08.2022 - 06.2025
- Check patients in and out
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Bill treatment plans, made estimates for surgery from treatment plans
- Take payments and post to accounts
- Send out prescriptions
- Coordinated patient appointments and managed scheduling to enhance operational efficiency.
- Analyzed patient feedback to refine care processes and enhance overall satisfaction.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Medical Assistant
Integrated Neurology and Pain
10.2021 - 07.2022
- One on one with doctor during clinic
- Prep IV and take vitals
- Assist with medication refills, sent pre authorizations for medication to insurance companies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Prep exam room and sterilized also prepped syringes for procedures.
- Answer incoming calls and direct as needed
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant
Mendoza Family Eye Care
10.2016 - Current
- Schedule/make appointments for new and existing patients
- Performed eye exams and scans of eyes
- Verify insurance, authorizations, billing
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Front Desk Receptionist
Bay Area Retina Associates
07.2017 - 04.2020
- Verify Insurance, authorizations, prep charts/ surgery charts and prescription orders
- EMR skilled, for high capacity of patients (Duxware & MDI)
- Rooming patients
- Assist with injection procedures
- Kept exam rooms stocked, and clean
- Managed front desk operations ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Medical Assistant
Premier Physicians Management Company
04.2016 - 01.2017
- Check patient in/out, vitals
- Assist doctor with QME exams
- Collect patient medical records
Flow Team
Target
08.2014 - 10.2016
- Customer service
- Zone (Organize) different departments of the store; help with presentation
- Push new merchandise to the sales floor
Education
Napa Valley College
Napa, CA07.2025
Clinical Medical Assistant Certificate - undefined
Contra Costa Medical Career College
Antioch, CA11.2015
Skills
- Medical Charting, scheduling, assist physicians in a one-on-one settings, create individualized surgical estimates based on insurance and procedure
- Minor office surgery
- Data entry, MS Office
- Vital sign monitoring
- EPIC EMR experience
- Pleasant and a friendly attitude, compassionate, professionalism and ethics, personable
- Ability to work in a fast paced environment
- Medical terminology
- HIPAA compliance
- Strong organization and planning skills
Certification
- CCMA - Certified Clinical Medical Assistant
- Basic Life Support
- Advanced Life Support
- Pediatric Advanced Life Support
Timeline
Patient Care Coordinator
Rotary Way Oral Surgery
08.2022 - 06.2025
Medical Assistant
Integrated Neurology and Pain
10.2021 - 07.2022
Front Desk Receptionist
Bay Area Retina Associates
07.2017 - 04.2020
Medical Assistant
Mendoza Family Eye Care
10.2016 - Current
Medical Assistant
Premier Physicians Management Company
04.2016 - 01.2017
Flow Team
Target
08.2014 - 10.2016
Clinical Medical Assistant Certificate - undefined
Contra Costa Medical Career College
Napa Valley College
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