Jil Patel
Barrie,Canada
Summary
Dynamic hospitality professional with proven leadership experience as a Front Desk Supervisor and Acting Manager at Hampton Inn & Suites. Skilled in supervising daily operations, scheduling teams, training staff, resolving guest concerns, and maintaining high service and safety standards. Recognized for strong decision-making, team motivation, and operational efficiency. Known for creating welcoming guest environments, improving service processes, and leading teams to exceed performance goals. Eager to contribute leadership, organization, and guest-focused expertise as an Assistant Manager, Guest Experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Full Time Front Desk Supervisor | Acting Manager
Hampton Inns & Suites by Hilton, Barrie, ON
Barrie, ON, Canada
08.2024 - Current
- Supervise daily hotel operations across front desk, housekeeping, and maintenance, ensuring efficient service delivery and adherence to brand standards.
- Coordinate team schedules, manage staffing levels, and allocate responsibilities to meet operational demands.
- Resolve escalated guest concerns professionally and empathetically, improving guest satisfaction and loyalty.
- Train, mentor, and coach team members; support onboarding and continuous staff development.
- Manage credit card chargebacks and disputes, reducing chargeback cases by 30% through accurate documentation, timely follow-ups, and adherence to financial policies.
- Monitor safety compliance and operational procedures; identify potential risks and implement solutions.
- Analyze reports, track performance metrics, and support revenue optimization initiatives.
- Collaborate across departments to improve service quality, occupancy, and overall guest experience.
- Maintain accurate records, reports, and administrative documentation.
- Coordinate closely with housekeeping, maintenance, and sales teams to ensure smooth daily operations and a seamless guest experience from check-in to check-out.
Sales Consultant-Part time
Bell Canada
Barrie, ON
10.2023 - Current
- Ranked among top performers for consistently exceeding sales targets and driving a 25% increase in sales revenue.
- Built strong client relationships resulting in repeat business and customer loyalty.
- Provided tailored recommendations and solutions to meet client needs.
- Mentored new associates and supported training initiatives.
- Resolved complex customer concerns with professionalism and efficiency.
- Collaborated with team members to optimize store layout and improve merchandising strategies.
- Recognized by customers through outstanding Google reviews and highly recommended in-store for delivering exceptional sales and service experiences.
Front Desk Associate-Part time
Hampton Inns & Suites by Hilton, Barrie, ON
Barrie, ON, Canada
07.2023 - 07.2024
- Executed efficient check-in and check-out processes to enhance guest experience.
- Coordinated room readiness with housekeeping and maintenance teams.
- Responded confidently to guest inquiries, complaints, and urgent situations.
- Contributed to high guest satisfaction scores through personalized service and diligence.
Education
Diploma - Computer Programming
Georgian College
Barrie, Ontario, Canada08-2024
Skills
- Front desk, housekeeping, and maintenance coordination
- Daily operations supervision and workflow optimization
- Staff scheduling, task delegation, and performance monitoring
- Team training, coaching, and onboarding support
- Guest satisfaction management and service recovery
- Conflict resolution and escalated complaint handling
- Maintaining high service standards and brand compliance
- Building customer loyalty and repeat business
- Chargeback handling, dispute resolution, and documentation accuracy
- Cash handling, billing oversight, and audit-ready record keeping
- Reporting, performance tracking, and operational documentation
- Revenue support through upselling and operational efficiency
Operations & Team Leadership
Guest Experience & Service Excellence
Financial & Administrative Management
- Coordination between front office, housekeeping, maintenance, and sales teams
- Clear communication with guests, staff, and management
- Event and group booking coordination support
- Professional communication under pressure
- Microsoft Office (Word, Excel, Outlook)
- Property Management Systems (PMS)
- Point of Sale (POS) systems
- Strong decision-making in fast-paced environments
- Organized multitasker with attention to detail
- Adaptable, solution-focused, and proactive leadership style
- High level of professionalism and confidentiality
Communication & Cross-Functional Coordination
Systems & Technical Skills
Professional Strengths
Accomplishments
- Promoted to Front Desk Supervisor and Acting Manager at Hampton Inn & Suites due to strong performance, leadership ability, and operational reliability.
- Recognized for consistently delivering high guest satisfaction scores through effective service recovery and personalized guest interactions.
- Successfully supervised daily hotel operations across front desk, housekeeping, and maintenance, ensuring smooth workflow and brand standard compliance.
- Improved operational efficiency by effectively coordinating cross-department teams (housekeeping, maintenance, and sales) to ensure seamless guest experiences.
- Trusted with handling escalated guest complaints and complex service issues, resolving them professionally and improving guest loyalty.
Certification
- WHMIS (Workplace Hazardous Materials Information System) – Workplace Safety Awareness
- Smart Serve Ontario Certification (if applicable / recommended for hospitality roles involving alcohol service)
- Customer Service Excellence Training – Hospitality service standards and guest handling
- First Aid & CPR (Basic Level) (if completed or recommended for management roles)
- Property Management System (PMS) Training – Hilton OnQ / Front Desk Systems (on-the-job training)
- POS Systems Training (Retail & Hospitality Sales Systems) – Best Buy Express / Bell systems
Timeline
Full Time Front Desk Supervisor | Acting Manager
Hampton Inns & Suites by Hilton, Barrie, ON
08.2024 - Current
Sales Consultant-Part time
Bell Canada
10.2023 - Current
Front Desk Associate-Part time
Hampton Inns & Suites by Hilton, Barrie, ON
07.2023 - 07.2024
Diploma - Computer Programming
Georgian College