Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jijuson Samuel

St. John's,NL

Summary

Skilled Automotive Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

Automak
Kuwait, kuwait
12.2023 - 04.2025
  • Maintained records of inspection results, test data, and other related information.
  • Performed daily quality checks of finished products to ensure adherence to customer requirements.
  • Evaluated supplier performance based on criteria such as cost, delivery time, reliability, service levels and compliance with specifications.
  • Investigated customer complaints and documented root causes, corrective actions, and preventive measures.
  • Conducted regular audits to verify that suppliers meet established quality standards.

Automotive Service Advisor

Alghanim automobile
Kuwait, Kuwait
07.2022 - 09.2023
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
  • Inspected vehicles for mechanical issues and recommended appropriate repair services.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Monitored work progress to ensure timely completion of services within specified timeframes.

Automotive Service Advisor

Safeena motors
Kuwait, Kuwait
09.2014 - 06.2022
  • Performed daily quality checks of finished products to ensure adherence to customer requirements.
  • Investigated customer complaints and documented root causes, corrective actions, and preventive measures.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
  • Greeted customers, identified their needs and provided advice on automotive services.

Education

Associate of Applied Science - Computer Programming

Govt Industrial Institute
Kollam Kerala
07-1999

Associate of Applied Science - Automotive Engineering

Government Poly Technic
Trivandrum, Kerala
04-1997

Skills

  • Vehicle inspection and quality control
  • Parts ordering and service coordination
  • Customer relationship management
  • Technical diagnostics
  • Complaint resolution
  • Record keeping
  • Payment processing
  • Time management
  • Problem solving

Certification

  • Mazda Technical Education Programme
  • IS0 14001: 2015 &ISO 45001: 2018 Awareness training (Fire & Safety)
  • ITT Driver Training Programme( US Army)

Timeline

Automotive Service Advisor

Automak
12.2023 - 04.2025

Automotive Service Advisor

Alghanim automobile
07.2022 - 09.2023

Automotive Service Advisor

Safeena motors
09.2014 - 06.2022

Associate of Applied Science - Computer Programming

Govt Industrial Institute

Associate of Applied Science - Automotive Engineering

Government Poly Technic

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Jijuson Samuel