Jijo Abraham John
Winnipeg,MB
Summary
Driven by a results-focused approach, I honed my technical and leadership skills at Abeebe IT And Digital Solutions, enhancing operational efficiency and team productivity. Expert in PHP development and fostering teamwork, I consistently improved customer satisfaction and streamlined processes, demonstrating a commitment to excellence and growth. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Boston Pizza Restaurant
06.2019 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
Sales Associate
Best Buy
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Technical Support Representative
AbeebeITAnd Digital Solutions
05.2017 - 04.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Web Developer
Abeebe IT And Digital Solutions
04.2017 - 04.2018
- Streamlined development processes by implementing efficient coding practices and methodologies.
- Mentored junior developers, fostering a collaborative learning environment within the team.
- Integrated third-party APIs, enhancing website functionality and user engagement.
- Created web applications and components using PHP programming language.
- Designed reusable PHP components that simplified development process while maintaining high-quality results.
Technical Support Representative
Oyar Tech Solutions
08.2016 - 04.2017
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Facilitated smooth software implementations through meticulous planning, coordination with vendors, testing compatibility with existing infrastructure, training users on new features/functions as needed.
- Elevated user proficiency in utilizing technology resources by conducting regular training sessions tailored to varying skill levels across the organization.
- Increased system uptime with proactive monitoring and maintenance of hardware, software, and network components.
- Optimized resource utilization by regularly reviewing hardware inventory, recommending equipment upgrades or replacements when necessary.
Education
Bachelor of Science - Computer Science
University of Winnipeg
Winnipeg, MB01.2022
B.Tech - Electronics And Communication Engineering
Holy Kings College of Engg And Tech.
Kerala,India06.2016
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Operating System Support
- Software Installation
- Application support
- System diagnostics
- Customer Service
- Technical issues analysis
- Responsive Web Design
- MySQL database management
- PHP development
- Proficient in HTML5
- SQL platforms
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
English
Professional Working
Certification
- SafeCheck® Advanced Food Safety Certification - 28-Jan-2029
- [PHP Developer Trainee], [Spectrume Solutions Pvt.ltd] - [Jun-2016 to Aug-2016]
Timeline
Sales Associate
Best Buy
09.2022 - 01.2023
Supervisor
Boston Pizza Restaurant
06.2019 - Current
Technical Support Representative
AbeebeITAnd Digital Solutions
05.2017 - 04.2018
Web Developer
Abeebe IT And Digital Solutions
04.2017 - 04.2018
Technical Support Representative
Oyar Tech Solutions
08.2016 - 04.2017
Bachelor of Science - Computer Science
University of Winnipeg
B.Tech - Electronics And Communication Engineering
Holy Kings College of Engg And Tech.
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