Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jijith Jayakumar

Etobicoke

Summary

Dynamic and results-driven professional with extensive experience at Dollarama, excelling in team leadership and customer service. Proven ability to enhance productivity through effective communication and employee development. Skilled in cash handling and project management, consistently achieving high customer satisfaction and fostering strong team collaboration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cook

Popeyes® Louisana Kitchen
01.2025 - Current
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Asssitant Team Lead

Dollarama
10.2023 - 12.2024
  • Resolved escalated issues quickly and professionally, ensuring customer satisfaction.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Supervised 21 co-workers.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Operated POS cash register and equipment to collect payments.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Worked with customer service to handle escalated customer issues.

Education

Global Business Management - Management

Loyalist College of Applied Arts And Technology
Belleville, ON
04.2023

Bachelor Of Commerce - Taxation

Kerala University
Kerala, India
05.2017

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Positive attitude
  • Cash handling expertise
  • Cashier training
  • Opening and closing procedures
  • Adaptability and dependability
  • Manager support
  • Team collaboration
  • POS system operation
  • Loss prevention
  • Clear communication
  • Customer engagement
  • Cleaning and organization
  • Multitasking and organization
  • Kitchen organization
  • Strong attention to safe food handling procedures
  • Kitchen equipment operation and maintenance

Languages

English
Professional Working
Malayalam
Native or Bilingual
Tamil
Limited Working
Hindi
Elementary

Certification

Security Guard license

AZ license for heavy commercial trucks

G License

Food handler certification

First Aid & CPR


Timeline

Cook

Popeyes® Louisana Kitchen
01.2025 - Current

Asssitant Team Lead

Dollarama
10.2023 - 12.2024

Global Business Management - Management

Loyalist College of Applied Arts And Technology

Bachelor Of Commerce - Taxation

Kerala University

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Jijith Jayakumar