Sales coordinator
Open To Work
Ji Hyun Lee
River Rock Casino Resort
Vancouver,BC
Work Preference
Job Search Status:
Open to work
Desired Job Title
Administrative CoordinatorSales CoordinatorEvent CoordinatorEntertainment CoordinatorMakeup Artist
Work Type
Full TimeVolunteerGig Work
Minimum Desired Compensation
$55000/yr
Important To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off
1
Over 5 years with hotels from different brand
1
Over 2 years of experience with sale and Marketing coordinator
Hospitality Specialist with a strong background in client engagement and operational efficiency, leveraging expertise in Opera Cloud for seamless system migration. Proven track record in managing group contracts and billing processes, which enhances guest experiences. Bilingual in Korean and English, adept at fostering relationships with clients and colleagues to support sales goals.
Work History
Reservation Associate
7 Months- Managed call-in blocks and rooming lists, ensuring accurate reservation details and clear billing instructions for seamless guest experiences.
- Balanced room and group-block inventory to maintain accurate availability and optimize allocation for effective resource management.
- Supported migration from Opera V5 to Opera Cloud, training team members on new procedures to enhance operational readiness.
Responsible Service BC
5 YearsReservation Associate
8 Months- Executed accurate reservation entry and billing setup for call-in guests and rooming-list group blocks, enhancing guest satisfaction.
- Handled multiple phone calls while maintaining consistent customer service and keeping abandoned calls to fewer than two; consistently achieved an answered-call rate of 98% or higher.
- Resolved billing discrepancy by coordinating effectively between travel agency and Front Desk team, ensuring timely resolution and maintaining guest trust.
Reservation/Group Sales Coordinator
8 Months- Reviewed group contracts and configured group blocks to align with contract requirements, ensuring smooth execution of events.
- Followed up with group organizers and shared event details, special requests, and dietary needs across departments for smooth execution.
- Participated in weekly revenue meetings to provide updates on group reservation status and share accurate forecasts based on contracts.
- Entered and checked guest details in Opera Cloud to support accurate records, registration, and billing.
- Completed room inspections for clients and travel agencies to support quality standards and room readiness.
- created BEO for group gathering or breakfast to restaurant to ensure fulfills special requests, and dietary needs.
Sales & Marketing Coordinator
1 Year 5 Months- Delivered high-quality client service through informed product guidance during calls and on-site visits, enhancing client understanding.
- Designed a flyer for the marketing team that effectively visualized and communicated the corporate promotion package, improving promotional outreach.
- Coordinated RFP submissions by monitoring deadlines, preparing materials, and organizing records for efficient internal review.
- Evaluated and routed incoming client inquiries to the correct Sales Manager based on industry classification and business needs.
- Maintained and organized key documentation—including contracts, weekly and monthly revenue reports, activity reports, travel expenses, client invoices, and meeting minutes—to ensure accurate record-keeping and easy accessibility.
- Ensured office efficiency by coordinating supplies and maintaining a professional environment. by managing supplies, optimizing workspace organization, and maintaining a professional environment.
- Authored press release content in the PR role and facilitated media meetings with reporters.
Education
Bachelor of Business Administration - Hotel Management
- Bachelor of Business Administration in Hotel Management
- Major in Hotel Management and specialized in Event Management
- Participated in the the most biggest school event as a leader of decoration department and executed design, floor plan, created connection between clients and whole event.
Skills
Client engagement
Opera Cloud expertise
Billing coordination
Contract review
Group sales coordination
Time management
Attention to detail
Team collaboration
Verbal communication
Written correspondence
Issue resolution
Microsoft Office expertise
Personal Information
Residence Permit: Permanent Residency status.
PROFESSIONAL PROFILE | HIGHLIGHTS OF QUALIFICATIONS
Bilingual: Korean (Fluent) and English (Fluent).
SUMMARY OF CORE COMPETENCIES
- Managing Sales Activities & Revenue Growth:
- Managed group blocks, rooming lists, and billing setups, contributing to accurate room inventory control and revenue maximization.
- Attending Weekly Revenue meeting to provide details and insight of Groups from Travel Agency.
- Executed RFP tracking, proposal generation, and client site visits with thorough product knowledge.
- Operational Turnover & Cross-Departmental Liaison:
- Acted as the key liaison between Sales, Event, Reservations and Front Office to deliver flawless arrivals.
- Successfully supported Opera V5 to Opera Cloud system migration and trained team members on operational SOPs.
- Relationship Building & Client Service Excellence:
- Maintained a 98%+ call response rate while providing empathetic, solution-oriented service aligned with Marriott Brand Standards.
- Cultivated strong rapport with group organizers, corporate clients, and travel agencies to encourage repeat bookings.
Certification
- Serving it right
Timeline
Reservation Associate
River Rock Casino Resort
02.2026 - CurrentRead More
Responsible Service BC
Serving it Right
01.2026 - 01.2031Read More
Reservation Associate
Sheraton Wall Centre (Marriott)
03.2025 - 11.2025Read More
Reservation/Group Sales Coordinator
Sandman Suites on Davie
07.2024 - 03.2025Read More
Sales & Marketing Coordinator
Le Meridien Seoul (Marriott)
11.2017 - 04.2019Read More
Les Roches
Bachelor of Business Administration from Hotel Management
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