Jihyeon Park
Summary
Passionate about providing excellent customer service with experience in leadership, reservations, inventory counting, solving complaints. Based on this experience, it is confident that front office responsibilities can be effectively managed at this company, and it is a great opportunity to further develop skills.
Overview
3
3
years of professional experience
Work History
Lead SERVER/Opening Member
Lucky Donkatsu
02.2024 - 12.2024
- As a Lead server, responsible for trained new team member.
- Doing accurate inventory count to ensure efficient operations.
- Resolving customer complaints to ensure satisfaction and maintain a positive experience.
- Handling, creating, and cancelling reservations to ensure smooth operations and enhance customer satisfaction.
- Maintain & recognize regular customers to build strong relationship and improve their experience.
Room Attendant
Loews Hotel & Co / Bisha Hotel
06.2022 - Current
- Efficiently handle guest requests and inquiries, delivering personalized service and attention to detail
- Contributed to team success by achieving goals and guest satisfaction
- Maintained guest privacy and security by following hotel policies during room entry and cleaning.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
Education
Associate's Degree - Hotel Operations Management
George Brown College
Toronto, ON04.2022
Skills
- OPERA PMS
- TouchBistro POS system
- Reservation management
- Customer service
- Staff training
- Microsoft Office
- Problem solving
- Smart Serve&CPR
Languages
Korean
Native or Bilingual
English
Professional Working
Timeline
Lead SERVER/Opening Member
Lucky Donkatsu
02.2024 - 12.2024
Room Attendant
Loews Hotel & Co / Bisha Hotel
06.2022 - Current
Associate's Degree - Hotel Operations Management
George Brown College
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