Jihye Kim
La Mirada
Summary
Experienced E-commerce Operations & Logistics Manager with over 9 years of experience in buying, shipping, and managing vendors between the US, Japan, and Korea. Excellent at solving difficult problems with customers and sellers, which deeply reduced shipping arguments and stopped bad business reviews. A dedicated team player with hands-on experience in warehouse workflows, including tracking inspections and packaging setups. Very fast at learning new digital tools and software. Also has a strong background in graphic design to help with online store marketing.
Overview
19
19
years of professional experience
Work History
E-commerce Operations & Logistics Manager
BIDBUY INC
Buena Park, CA
04.2017 - Current
- Shipping & Logistics: Managed international shipping and cargo packaging between the US, Japan, and South Korea.
- Seller Communication: Handled purchasing from eBay and Amazon. Solved arguments with US sellers peacefully and stopped bad Google reviews.
- Product Inspection & Packing: Inspected all items carefully to fix errors. Worked hard in the warehouse to pack heavy products and make pallet shipments.
- Online Shop Management: Uploaded products and managed customer service for Japanese and Korean buyers on Qoo10.jp.
- Translation Work: Translated product pages and emails between Japanese, Korean, and English.
- Design Support: Designed sales banners and product pages using Photoshop and Illustrator to improve online sales.
Graphic Designer
CALIFORNIA MARKET (California, USA)
Los Angeles, CA
06.2011 - 01.2012
- Designed weekly advertisements for a retail grocery store.
- Checked product prices and details with managers.
Graphic Designer & Illustrator
MEISEI Ltd. (Saitama, Japan)
Saitama, Japan
10.2008 - 04.2011
- Designed monthly shopping magazines
- Designed vitamin supplements catalog for supplement company
Merchandise Director
TOKYO NORITA
Tokyo, Japan
06.2007 - 06.2008
- Checked stock, ordered items, and talked with Japanese retail shops.
- Website managing and Translated product details from Japanese to Korean.
Education
Bachelor of Arts - Multimedia Design
Seoul Cyber University
Seoul, Korea02-2023
Associate of Arts - Visual Communication Design
Kaywon College of Art & Design
Gyeonggi-do, Korea02-2003
Skills
- Operations & Logistics: International Shipping, Inventory Check, Product Inspection, Heavy Packaging
- Communication: Customer Service, Solving Arguments, Teamwork
- Tools: Microsoft Office (Excel, Word), Google Suite, Adobe Photoshop, Illustrator
- Platforms: Amazon, eBay, Qoo10
Languages
English
Professional Working
Korean
Native or Bilingual
Japanese
Full Professional
Timeline
E-commerce Operations & Logistics Manager
BIDBUY INC
04.2017 - Current
Graphic Designer
CALIFORNIA MARKET (California, USA)
06.2011 - 01.2012
Graphic Designer & Illustrator
MEISEI Ltd. (Saitama, Japan)
10.2008 - 04.2011
Merchandise Director
TOKYO NORITA
06.2007 - 06.2008
Bachelor of Arts - Multimedia Design
Seoul Cyber University
Associate of Arts - Visual Communication Design
Kaywon College of Art & Design