Ji Hye Chang
Fresno
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Cook
Paik's Noodle Fresno
Fresno
09.2024 - Current
- Prepared diverse noodle dishes following traditional recipes and techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Resolved customer complaints regarding food quality or services provided.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
Bartender
Kp karaoke and bar
Rancho Cordova
07.2022 - 09.2024
- Provided excellent customer service in a fast-paced karaoke environment.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Assisted in inventory management and restocking supplies as needed.
- Handled cash transactions and processed payments accurately and efficiently.
- Collaborated with kitchen staff to ensure timely drink delivery to guests.
- Engaged with patrons to create a welcoming atmosphere during performances.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server
Kp karaoke and bar
Rancho Cordova
02.2021 - 07.2022
- Provided exceptional customer service in a fast-paced bar environment.
- Took orders accurately and efficiently from guests at tables and the bar.
- Served food and drinks promptly while maintaining cleanliness and organization.
- Assisted with setting up and breaking down karaoke equipment for events.
- Collaborated with kitchen staff to ensure timely food delivery to patrons.
- Handled customer inquiries and resolved complaints to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
Manager
Don Roberto Jewelers
Madera
07.2011 - 06.2012
- Managed daily operations to ensure smooth functioning of retail jewelry store.
- Supervised staff to deliver excellent customer service and enhance client experience.
- Trained new employees on sales techniques and product knowledge effectively.
- Conducted regular team meetings to align goals and discuss performance feedback.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Led a team of 7 employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Customer service/ collector
Don Roberto Jewelers
Clovis
12.2005 - 06.2011
- Managed customer accounts and collected outstanding payments effectively.
- Reviewed account records to identify discrepancies and initiate resolutions.
- Communicated with customers regarding payment plans and settlement options.
- Maintained accurate documentation of customer interactions and payment histories.
- Trained new staff on collection procedures and company policies efficiently.
- Resolved customer inquiries related to billing and account issues promptly.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Maintained accurate records of all collection activities in the system database.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Prepared monthly reports summarizing collections activity for management review.
- Processed payments over phone and set up recurring drafts.
- Reached out to customer to pursue payments, remind of obligations, and discuss default procedures.
- Met demands of busy collections group by performing high volume of daily calls.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Updated accounts and credit reports to reflect recent changes.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Drafted letters to debtors informing them of their delinquent status.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Reviewed credit applications and approved or denied them based on established criteria.
- Developed collection methods to achieve or exceed company financial goals.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Analyzed credit data to assess risk and make lending recommendations.
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Negotiated terms and conditions of credit facilities with clients to protect the lender's interests.
Education
High school diploma -
Carson High School
Carson City, NVSkills
- Cocktail preparation
- Wok style cooking
- Mixology
- Food handling
- Food safety
- Cash handling
- Spirits experience
- Bar cleaning
- Customer service
- Kitchen safety
- Payment collection
- Credit analysis
- Negotiation strategies
- Collections regulatory guidelines
- Delinquent account management
- Skip tracing
- Collections processing
- FLUENT IN SPANISH
- Credit decision making
Certification
- Responsible Beverage Service (RBS), 03/01/22, Present
- Food Safety Certification, 10/01/24, 10/01/27
- TIPS
- ServSafe Alcohol Certification
- Food Handler Certification
- ServSafe Food Handler Certification
- Driver's License
Languages
Spanish, Bilingual
Willing To Relocate
Fresno, CA
Timeline
Cook
Paik's Noodle Fresno
09.2024 - Current
Bartender
Kp karaoke and bar
07.2022 - 09.2024
Server
Kp karaoke and bar
02.2021 - 07.2022
Manager
Don Roberto Jewelers
07.2011 - 06.2012
Customer service/ collector
Don Roberto Jewelers
12.2005 - 06.2011
High school diploma -
Carson High School