Ji Hoon Kim
Buena Park
Summary
Operations Manager with hands-on experience in logistics and warehouse operations. I’ve worked to improve daily processes, support team efficiency, and apply practical WMS solutions. While managing key accounts like Amazon and Walmart, I focused on clear communication and consistent service. I value teamwork, data-driven decisions, and ongoing improvement in operations.
Overview
10
10
years of professional experience
Work History
Operations Manager
Samyang Logistics
05.2023 - Current
- Oversaw end-to-end logistics operations, including warehouse management, transportation, and customer fulfillment across multiple regions.
- Directed dispatch operations for delivery trucks across the USA, ensuring timely delivery and route optimization.
- Maintained high customer satisfaction by managing key accounts (Costco, Walmart, Target, etc.), resolving issues proactively, and ensuring SLA compliance.
- Managed inventory control activities such as cycle counts, reconciliation, and improving inventory accuracy.
- Handled billing, including invoice processing and cost tracking (trucking, leasing, warehousing, etc.).
- Supported the launch of new warehouse operations, including the Samyang Foods distribution center (CA, GA) and the Coway 3PL facility (CA), contributing to WMS design, initial inventory setup, and customer onboarding/support.
- Supported EDI integration between Samyang’s WMS and SAP, assisting with interface coordination, testing, and data validation.
Operations Analyst
CJ Logistics
01.2021 - 05.2023
- Collaborated EDI integration and implementation for major retailers, including Amazon, Walmart, The Home Depot, and Target, connecting CJ WMS with each platform.
- Collaborated with IT to upgrade WMS functionality, enabling warehouse operators to use tablet and PDA for picking, receiving, shipping, and inventory relocation.
- Optimized picking processes by converting manual picking plan sheets into accurate, system-based picking workflows.
- Analyzed warehouse operational data, including inbound/outbound volume and labor productivity, to identify efficiency improvement opportunities.
- Monitored and improved inventory accuracy through regular cycle counts and system-to-physical inventory comparisons.
Dispatcher
CJ Logistics
02.2019 - 12.2022
- Dispatched 12 company-owned vehicles (6 bobtails and 6 tractors with trailers) across five states: CA, WA, TX, IL, and NJ.
- Coordinated shipments using truck brokers to supplement in-house fleet and meet delivery schedules.
- Maintained consistent communication with drivers to ensure smooth, on-time deliveries and resolve any issues in real time.
- Managed operations for long-haul interstate shipments to ensure compliance with DOT regulations and delivery efficiency.
- Oversaw billing processes related to transportation including trucking, drayage, and truck lease/rental costs.
- Operated refrigerated (reefer) trucks to safely deliver temperature-sensitive, frozen products.
- Scheduled and maintained preventive maintenance (PM) services, delivery logs, and compliance records in accordance with federal and state regulations.
Customer Specialist
CJ Logistics
04.2016 - 01.2019
- Proficient in utilizing Warehouse Management Systems (WMS) to optimize daily warehouse operations and inventory control.
- Managed order processing and fulfillment for Asian and Hispanic retail accounts, ensuring cultural and market-specific accuracy.
- Handled end-to-end billing processes including invoice closing, accounts payable (AP), and accounts receivable (AR).
- Built and maintained strong relationships with customers through consistent communication, and problem resolution.
Education
High School Diploma -
Crean Lutheran High School
Irvine, CASkills
- Warehouse management
- Operations management
- Inventory control
- Data analysis
- Customer service
- Microsoft (Excel, Word, PowerPoint)
- System (WMS, OMS, TMS)
Languages
- English: Professional
- Korean: Professional
Timeline
Operations Manager
Samyang Logistics
05.2023 - Current
Operations Analyst
CJ Logistics
01.2021 - 05.2023
Dispatcher
CJ Logistics
02.2019 - 12.2022
Customer Specialist
CJ Logistics
04.2016 - 01.2019
High School Diploma -
Crean Lutheran High School