Jiho Jung
North york,Ontario
Summary
Adept in both Korean and English, I excel in customer service and workplace cleanliness, honing these skills across roles at Baskin Robbins and other esteemed venues. Demonstrated ability to enhance customer satisfaction and streamline service operations, I bring a proven track record of maintaining high food service standards and effective to-go order management.
Overview
4
4
years of professional experience
Work History
Mega Coffee
Mega Coffee
, Seoul
2024.10 - 2024.12
- Received and accurately processed customer payments.
- Restocked product displays based on demand and projected sales.
- Recommended pastries and sandwiches to pair with customers' beverages.
K Food Kitchen
K Food Kitchen
Toronto, Ontario
2022.03 - 2023.05
- Processed customer payments quickly and returned exact change and receipts.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured seamless communication with customers in both languages: Korean and English.
Baskin Robbins
Baskin Robbins
, Seoul
2020.09 - 2021.09
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Education
Bachelor of Arts - Econnmic
York University
Toronto, None2028-06
Skills
- Fluent in Korean and English
- Workplace cleanliness
- To-go order management
- Surface cleaning
- Customer service
- Menu memorization
- Food service standards
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
Mega Coffee
Mega Coffee
2024.10 - 2024.12
K Food Kitchen
K Food Kitchen
2022.03 - 2023.05
Baskin Robbins
Baskin Robbins
2020.09 - 2021.09
Bachelor of Arts - Econnmic
York University