Jihee Hong
Vancouver,BC
Summary
Experienced professional with nearly 4 years in security services at Samsung Electronics, recognized for outstanding performance. Also worked as an in-house reporter, creating content to enhance company communication. Known for strong interpersonal skills, attention to detail, and building positive relationships. Seeking to transition into the service industry to utilize my communication skills and passion for exceptional customer service.
Overview
4
4
years of professional experience
Work History
Security Guard
Human TSS (Samsung electronics subsidiary)
Suwon, Korea
05.2021 - 04.2024
- Provided security services at the company’s information desk, ensuring safety and order for employees, visitors, and company assets.
- Managed high-pressure situations with demanding clients and employees, following company procedures to efficiently resolve issues.
- Handled incidents of policy violations by employees, including recovering unauthorized items, and coordinating with relevant departments for further action.
- Issued access cards and granted permissions, ensuring proper access control to restricted areas.
- Assisted in security and protocol arrangements for VIP visits, ensuring a smooth and secure experience for distinguished guests.
- I frequently used communication tools, such as walkie-talkies, to coordinate with team members and respond to urgent situations.
- Performed security checks using X-ray machines to inspect bags and metal detectors for body scans.
Barista & Server
nestbiin (Personal Cafe)
Seocheon, Korea
01.2020 - 01.2021
- I worked as a barista, taking orders, and preparing coffee and drinks.
- Made desserts and shaved ice (bingsu), ensuring they were prepared to a high standard.
- Provided friendly customer service, creating a positive atmosphere for customers.
- Managed busy periods, ensuring smooth operations during peak hours.
Education
Some College (No Degree) - Faculty of Hotel,Airline Service,Catering&Tourism
Keimyung College University
Daegu, Korea02-2021
Some College (No Degree) - Customer Service Professional With Co-up Diploma
Vancouver International College
Vancouver, BCSkills
- Emergency response and conflict resolution
- Customer service excellence
- Excellence in communication skills
- ITQ Certification (Word, Excel, PowerPoint)
- Korean (fluent), English (intermediate)
- Espresso machine operation
- POS system operation
Timeline
Security Guard
Human TSS (Samsung electronics subsidiary)
05.2021 - 04.2024
Barista & Server
nestbiin (Personal Cafe)
01.2020 - 01.2021
Some College (No Degree) - Faculty of Hotel,Airline Service,Catering&Tourism
Keimyung College University
Some College (No Degree) - Customer Service Professional With Co-up Diploma
Vancouver International College
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