Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Jihan Dela Cruz

Calgary,Canada

Summary

Efficient and passionate about the medical field and perform with high level of integrity and professionalism. Equipped with a background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.

Overview

6
years of professional experience
1
Certification

Work History

Fivecees Family and Walk-in Medical Centre

06.2024 - Current

Job overview

  • As the first point of contact, greet patients/ clients and visitors when coming into the clinic
  • Answer phone calls and respond to patients’ inquiries
  • Book appointments and manage physician’s schedule
  • Interview patients, gather information and relevant medical histories
  • Create patient’s medical profile
  • Scan and link relevant documents to patient’s file
  • Assists patients in booking diagnostic imaging or specialist’s appointments
  • Sterilize using autoclave
  • Assist in procedures such as IUD insertion, endometrial biopsy

Regional Fertility Program

Booking/ Referrals Clerk, Medical Receptionist
10.2020 - 05.2024

Job overview

  • Answer telephone, and respond to patient’s questions
  • Forward telephone calls to proper department regarding IVF , IUI or any fertility inquiries
  • Book appointments and manage physician’s schedule
  • Payment processing


As a booking clerk,

  • Gather and sort referrals;
  • Interview clients, gather information and relevant histories
  • Schedule client’s first specialist appointment
  • Prepare and provide intake and consent forms prior to their initial consultation
  • Arrange diagnostic examination such as pelvic, follicular tracking ultrasound and semen analysis for clients coming from of town and out of province
  • Process payments if required

TRUCARE Medical Center

Medical Office Assistant
12.2019 - 10.2020

Job overview

  • As the first point of contact, greet patients/ clients and visitors when coming into the clinic
  • Answer phone calls and respond to patients’ inquiries
  • Book appointments and manage physician’s schedule
  • Interview patients, gather information and relevant medical histories
  • Create patient’s medical profile
  • Scan and link relevant documents to patient’s file
  • Assists patients in booking diagnostic imaging or specialist’s appointments

Education

CDI College

Diploma, With Honors from Medical Office Administration
01.2019

University Overview

Our Lady of Fatima College
Manila, Philippines

Bachelor of Science from Physical Therapy
01.2001

University Overview

Skills

  • Knowledge of the human anatomy, pharmacology, radiology and other areas of healthcare
  • Proficient in medical terminology
  • Health related educational background
  • Strong English communication skills both oral and in written form
  • Proficiency in computer programs
  • EMR experience such as Alberta Netcare, Telus CHR, Healthquest and eIVF
  • Collaborative team member
  • Strong organizational skills
  • Critical thinker, reliable co-worker
  • Strong attention to details, able to deliver in a fast-paced workplace

Languages

English
Filipino
Arabic

Certification

  • Registered Physiotherapist, 2001 (Professional Regulatory Commission, Philippines)
  • Registered Physiotherapist, 2006 (Saudi Commission for Health, KSA)

Timeline

Fivecees Family and Walk-in Medical Centre
06.2024 - Current
Booking/ Referrals Clerk, Medical Receptionist
Regional Fertility Program
10.2020 - 05.2024
Medical Office Assistant
TRUCARE Medical Center
12.2019 - 10.2020
CDI College
Diploma, With Honors from Medical Office Administration
Our Lady of Fatima College
Bachelor of Science from Physical Therapy
Jihan Dela Cruz