Jignesh Patel
Systems Engineer
Santa Ana,CA
Summary
Systems Engineer with over 14 years of progressive experience in avionics software, Android debugging, and customer-facing technical roles. Skilled in leading cross-functional teams, implementing process improvements, and resolving complex technical challenges in mission-critical environments. AWS Certified Solutions Architect with experience in real-time monitoring systems and performance optimization.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Principal IPT Lead - Systems Software Engineer
THALES Avionics Inc
Irvine, California
04.2023 - Current
- Lead a cross-functional Integrated Platform Team (IPT) of 12 engineers responsible for resolving critical field service issues for AVANT and AVANTUp avionics systems across multiple airline customers
- Implemented a structured issue management system that reduced resolution time by 35%, prioritizing safety-critical items and improving customer satisfaction metrics
- Orchestrated daily scrum meetings and maintained Kanban boards to track issue status, resulting in 28% improved team productivity and transparency
- Established comprehensive knowledge-transfer protocols for complex avionics systems, reducing onboarding time for new team members by 40%
- Developed and deployed a real-time aircraft health monitoring system that proactively identified potential failures, decreasing in-flight incidents by 22%
- Designed and implemented an automated log collection tool using advanced Bash scripting that decreased diagnostic time by 50% and standardized troubleshooting procedures
- Improved Mean Time Between Failures (MTBF) by 40% through comprehensive flash memory analysis and firmware optimization using hexdump and custom diagnostic tools
- Created and presented weekly KPI dashboards to executive leadership, highlighting team performance metrics and progress on high-priority initiatives
- Built and mentored an offshore technical team of 8 engineers, implementing 24/7 support coverage and reducing response time to critical issues by 65%
- Spearheaded recruitment efforts by developing technical assessments, conducting over 30 technical interviews, and designing a structured onboarding program for new hires
- Instituted a waterfall model for the sustenance team with clearly defined milestones, improving project completion rates from 72% to 94%
- Collaborated with avionics certification specialists to ensure all software modifications met rigorous DO-178C safety standards and regulatory requirements
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
Customer Success Engineer
THALES(Contract) / L&T Technology Services Ltd
Irvine, California
04.2015 - 03.2023
- Served as technical liaison between customers and software design teams, resolving complex field IFE issues
- Provided remote troubleshooting support for in-flight systems with critical turnaround requirements
- Developed custom shell scripts to analyze and parse Android logs from field reports, improving diagnostic efficiency
- Recognized as a subject matter expert for technical issue resolution and customer communication
- Earned AWS Certified Solutions Architect Associate certification to enhance cloud implementation capabilities
- Led training sessions for customers, improving their understanding of product features and capabilities.
Senior Software Engineer
L&T Technology Services Ltd
Mumbai, Maharashtra
03.2011 - 03.2015
- Led Android OS upgrade initiatives from Gingerbread to Ice Cream Sandwich for Motorola Mobility
- Managed version control using GIT and supervised daily builds for Motorola Mobility and LG Software Innovations
- Specialized in middleware and kernel layer development for iDEN phones
- Successfully ported Android handsets from Éclair to Gingerbread for LG Software Innovations
- Integrated FM radio functionality into existing music player applications for Motorola iDEN devices
Education
Master of Science - Systems Engineering
California State University
Dominguez Hills 08.2024 - Current
Bachelors of Engineering - Electronics and Telecommunication Engineering
University of Mumbai - SSPMs College of Engineering
Mumbai 05.2006 - 05.2010
Skills
- Linux
- Windows
- Android
- Shell Scripting
- GIT
- ctags
- Gerrit
- Jenkins
- JIRA
- AWS
- Team Leadership
- Systems Integration
- Problem Solving
- Client Engagement
- Project Management
- Performance Optimization
Testing and debugging
Software documentation
Debugging techniques
Websites
Certification
AWS Certified Solutions Architect - Associate, 06/01/20
Timeline
Master of Science - Systems Engineering
California State University
08.2024 - Current
Principal IPT Lead - Systems Software Engineer
THALES Avionics Inc
04.2023 - Current
Customer Success Engineer
THALES(Contract) / L&T Technology Services Ltd
04.2015 - 03.2023
Senior Software Engineer
L&T Technology Services Ltd
03.2011 - 03.2015
Bachelors of Engineering - Electronics and Telecommunication Engineering
University of Mumbai - SSPMs College of Engineering
05.2006 - 05.2010
AWS Certified Solutions Architect - Associate, 06/01/20
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