Jignesh Barot
Toronto,Canada
Summary
Goal-oriented Customer Service Manager with 5 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Walmart
03.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with customer requests to resolve problems.
Financial Services Consultant
ICICI Prudential Life Insurance
02.2021 - 12.2021
- Contacted potential customer to pursue sales and gather funds.
- Helped clients make informed decisions about financial future.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Manager
Rudrax Metal Corporation
04.2017 - 06.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Commerce - Business Administration
LJ UNIVERSITY
Ahmedabad , India09.2023
Global Business Management - Management And Globalization
Sault College of Applied Arts And Technology
Toronto, ON04.2023
Skills
- Sales Expertise
- Time Management
- Customer Service
- Customer Relations
- Account Resolutions
- Exceptional Interpersonal Communication
Timeline
Customer Service Manager
Walmart
03.2022 - Current
Financial Services Consultant
ICICI Prudential Life Insurance
02.2021 - 12.2021
Sales Manager
Rudrax Metal Corporation
04.2017 - 06.2020
Bachelor of Commerce - Business Administration
LJ UNIVERSITY
Global Business Management - Management And Globalization
Sault College of Applied Arts And Technology
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