Jigme Namgyel
Vancouver,British Columbia
Summary
Detail-oriented Business Analyst over 3 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Attendant
Shine Auto Wash
Vancouver, British Columbia
07.2023 - Current
- Greeted customers and answered questions regarding services offered.
- Assisted customers with selection of car wash packages and add-on services.
- Inspected vehicles for damage prior to washing.
- Maintained a clean, organized, and safe work environment.
- Performed basic maintenance checks on equipment used in the car wash process.
- Ensured all safety protocols were followed during the car wash process.
- Provided information about additional services available at the car wash facility.
- Worked closely with team members to ensure efficient service delivery.
- Adhered to company policies and procedures relating to customer service standards.
- Followed proper procedure when operating machinery used during the car wash process.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Resolved customer issues in accordance with company guidelines.
Business Analyst (Remote)
Dragon Coders Private Limited
Thimphu, Thimphu, Bhutan
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed financial models and forecasts to support business decisions.
- Performed cost-benefit analysis of proposed changes to business processes.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Analyzed customer data to determine trends in purchasing behavior.
Operations Manager
Dragon Coders Private Limited
Thimphu, Thimphu Bhutan
07.2020 - 01.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
Business Analyst (On Site)
Dragon Coders Private Limited
Thimphu, Thimphu Bhutan
07.2020 - 01.2023
- Conducted market research to identify potential opportunities for new product development.
- Analyzed customer data to determine trends in purchasing behavior.
- Developed financial models and forecasts to support business decisions.
- Performed cost-benefit analysis of proposed changes to business processes.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Performed statistical data analysis to inform customer groups.
Marketing Manager
Dragon Coders Private Limited
Thimphu, Thimphu Bhutan
12.2019 - 06.2020
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to gain insights into consumer behavior.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Organized trade shows and exhibitions to promote brand awareness.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Tracked budgets for all marketing initiatives and provided regular updates.
- Generated ideas to increase sales through creative promotions.
- Researched emerging technologies in digital marketing space.
- Planned events such as webinars or seminars to engage customers.
- Built relationships with influencers in the industry for increased visibility.
- Developed social media marketing strategies to help brand company and increase sales.
Executive Administrative Assistant
Dragon Coders Private Limited
Thimphu, THimphu Bhutan
12.2019 - 06.2020
- Assisted the CEO with administrative tasks such as scheduling, travel arrangements and expense reports.
- Organized meetings and conference calls for the CEO and ensured all necessary materials were prepared in advance.
- Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
- Created agendas for senior management meetings and took minutes during those meetings.
- Maintained a calendar of appointments for the CEO, ensuring that all commitments were met on time.
- Developed presentations for board meetings and other key stakeholders.
- Researched industry trends and developments to provide informed recommendations to the CEO.
- Managed special projects as assigned by the CEO in a timely manner.
- Drafted official correspondence on behalf of the CEO in accordance with company policies.
- Acted as an intermediary between the CEO and other departments or outside organizations when needed.
- Provided support to other executives within the organization as required.
- Responded promptly to inquiries from internal staff members regarding any issues related to their roles or responsibilities.
- Supported business development initiatives by researching potential partners or customers.
- Organized events hosted by the CEO, including planning logistics and coordinating catering services.
- Prepared financial analysis reports on various topics requested by the CEO.
- Reviewed contracts prior to signing on behalf of the company.
- Streamlined processes related to onboarding new employees into executive positions.
- Ensured that confidential information was kept secure at all times according to corporate policies.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Managed and tracked expenses to meet company budget requirements.
Assistant Store Admin (Back of House)
H&M, Alshaya Group
Dubai, Dubai, UAE
03.2016 - 06.2019
- Performed daily cash register operations including opening and closing procedures, balancing receipts and deposits.
- Maintained a safe working environment by adhering to all safety policies and procedures.
- Organized back-of-house areas for efficient use of space and easy access to products.
- Conducted regular cycle counts to maintain inventory accuracy levels within company standards.
- Created purchase orders for out-of-stock items according to established guidelines.
- Trained new employees on proper stocking techniques, back room organization and safety protocols.
- Implemented strategies to reduce shrinkage and theft through improved security measures.
- Participated in weekly team meetings to discuss operational updates and new initiatives.
- Inspected equipment regularly and performed basic maintenance as necessary for optimal performance.
- Created detailed reports on sales, inventory, cost of goods sold, and other expenses.
- Performed daily reconciliations of cash accounts.
- Prepared journal entries to record monthly transactions into the general ledger.
- Evaluated current accounting procedures and suggested improvements as necessary.
- Maintained detailed records of all store transactions.
- Reconciled bank accounts on a regular basis to ensure accuracy of records.
- Conducted internal audits to detect any irregularities or frauds in financial documents.
- Provided guidance and assistance to managers regarding proper accounting practices.
- Ensured that all stores are compliant with state and federal regulations related to taxes and finances.
Sales Associate
H&M, Alshaya Group
Dubai, Dubai, UAE
11.2015 - 05.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Diploma - Travel & TOurism MAnagement
Eton College
Vancouver, BC04-2024
Bachelor of Arts - BA Political Science & Sociology
Sherubtse College
Trashigang, Bhutan06-2012
Skills
- Business Planning
- Performance reporting
- Customer Retention
- Production
- Business Development
- Process Improvement
- Data Analysis
- Performance monitoring
- Marketing
- Workforce training
- Operations Monitoring
- Workflow Analysis
- KPI Tracking
- Requirements Gathering
- Quality Assurance
- Business process improvement
- POS System Operation
- Stock replenishment
- Product identification
- Customer Service
- Cash Handling Accuracy
- Inventory Tracking
- Cash Register Operation
- Report Generation
- Payment Processing
- Project tracking
- Risk Management
- Compliance Monitoring
- Procedure Development
- Project Planning
- Document Management
- Schedule Management
- Project Management
Certification
- Tour Guide
- Retail Familiarization Program
- Assistant Administrator Training
- Data Analytics, Business Analysis, and Project Management training programs
Timeline
Attendant
Shine Auto Wash
07.2023 - Current
Business Analyst (Remote)
Dragon Coders Private Limited
02.2023 - Current
Operations Manager
Dragon Coders Private Limited
07.2020 - 01.2023
Business Analyst (On Site)
Dragon Coders Private Limited
07.2020 - 01.2023
Marketing Manager
Dragon Coders Private Limited
12.2019 - 06.2020
Executive Administrative Assistant
Dragon Coders Private Limited
12.2019 - 06.2020
Assistant Store Admin (Back of House)
H&M, Alshaya Group
03.2016 - 06.2019
Sales Associate
H&M, Alshaya Group
11.2015 - 05.2016
Diploma - Travel & TOurism MAnagement
Eton College
Bachelor of Arts - BA Political Science & Sociology
Sherubtse College
- Tour Guide
- Retail Familiarization Program
- Assistant Administrator Training
- Data Analytics, Business Analysis, and Project Management training programs
Similar Profiles
Billy PaskarukBilly Paskaruk
Regional Manager at Shine Auto Wash and Storguard Self StorageRegional Manager at Shine Auto Wash and Storguard Self Storage
Keryiauna LaneKeryiauna Lane
Cashier at Auto Shine Car WashCashier at Auto Shine Car Wash
Olivia PeechatkaOlivia Peechatka
Car Wash Attendant at Shine Time Auto WashCar Wash Attendant at Shine Time Auto Wash